SPARKS! Blog

Spark #9: Salvage Disastrous Experiences by Offering Alternatives

Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee experience and a better bottom line.

Most of us can confidently profess that the good moments outweigh the bad ones in our lives. But in the world of service, the OPPOSITE is usually true. It’s often the BAD that outweighs the good as we recall our customer experiences.

In fact, when we look back on all the service experiences we’ve had in our lifetime, they likely boil down into two categories; “yes” and “no”. One reaction leaves customers feeling elated and cared for, while the other ignites fury and confusion.

...

Share this now with someone you love :)

Spark #8: Plant the Seed of Loyalty with a Fond Farewell

Remember that old adage “If you can’t do something right, don’t do it at all”? If your employees aren’t committed to providing the best customer experience from START to FINISH, then why even engage a customer in the first place?

New or potential customers can be an unforgiving bunch. They want and hope for a positive experience, but sadly, they don’t always get it. These are the customers that leave angry and become potentially viral to your business — and in this case, NOT in a good way.

...

Share this now with someone you love :)

Spark #7: Stack The Deck: How To Create Awesome Arrivals

Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee experience and a better bottom line.

...

Share this now with someone you love :)

Spark #6: Think Bigger! Service is Universal

Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee experience and a better bottom line.

...

Share this now with someone you love :)

Spark #5: Calling All Leaders! How to Make Your Message Count

Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee experience and a better bottom line.

Have you ever called into the cable company while trying to resolve a service problem? The signal is weak, but every representative is giving you DIFFERENT instructions for resolution. You’re transferred to different departments that are unsure how to handle the issue appropriately.  As a result, you grow MORE confused and frustrated with each passing minute.

...

Share this now with someone you love :)

Spark #4: Tell A Story: The Power of Narrative Leadership

Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee experience and a better bottom line.

...

Share this now with someone you love :)

Spark #3: Help Grumpy Find His Happiness...Even If It Is Not With You

Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee experience and a better bottom line.

...

Share this now with someone you love :)

Spark #2: How to “Lead in 3’s”

Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee experience and a better bottom line.

...

Share this now with someone you love :)

Spark #1: The Power of a Pre-Shift Huddle

Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee experience and a better bottom line.

...

Share this now with someone you love :)

A New Year’s Resolution That Benefits You, Too!

While December is a time for reflection, January is a time for ACTION. Like many of you, I’m reflecting on the amazing people and companies I’ve met throughout 2016, and getting excited for new projects and opportunities in 2017. Simply put, I’m floored by the desire organizations have to revamp their customer experience and start focusing on what matters most: the employees and their customers. 


My time spent with the Walt Disney Company
showed me that financial freedom results from an unwavering commitment to the customer. As a result, the processes and theories we’ve created at Donnelly Effect stem from Disney’s unprecedented success. 

I can’t wait to continue inspiring organizations to create customer loyalty and WORK HAPPY. As you and your team create resolutions for 2017, here are a few things you might consider:

...

Share this now with someone you love :)