SPARKS! Blog

Spark #11: Monster Service Ideas for Halloween and Beyond!

Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee experience and a better bottom line.

All business leaders have the same goal in mind: to develop trust among employees and build a loyal following of satisfied clients along the way. Today’s customers have service expectations higher than ever before, so accomplishing this goal is easier said than done. The key to SUCCESS? Providing consistent, thoughtful service, of course.

However, finding ways to keep these customer service messages fresh, upbeat, and interesting to your employees throughout the year can be a real challenge. After all, what good is your message if it falls on deaf ears?

Leaders can leverage ANY holiday to theme customer service messages that awaken even the most tired programs. Conveniently, holidays pop-up every few months, giving you plenty of opportunities to reinforce your most important business strategy. Take Halloween for example. A world without exceptional service? Now, that’s just plain scary!

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Spark #10: Leaders Create Leaders, Managers Produce Followers

Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee experience and a better bottom line.

It’s been said that employees don’t quit their job, they quit their boss. We’ve all been in the working world long enough to know that, unfortunately, truly exceptional leaders are hard to come by. Not only does this result in disheartened employees, it’s remarkably bad for business. 

Here’s the thing: Leaders produce leaders and managers produce followers. Truly inspired leadership is more than being in charge and managing people — especially when it comes to service. Without great leadership, you can kiss happy customers goodbye. 

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Spark #9: Salvage Disastrous Experiences by Offering Alternatives

Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee experience and a better bottom line.

Most of us can confidently profess that the good moments outweigh the bad ones in our lives. But in the world of service, the OPPOSITE is usually true. It’s often the BAD that outweighs the good as we recall our customer experiences.

In fact, when we look back on all the service experiences we’ve had in our lifetime, they likely boil down into two categories; “yes” and “no”. One reaction leaves customers feeling elated and cared for, while the other ignites fury and confusion.

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Spark #8: Plant the Seed of Loyalty with a Fond Farewell

Remember that old adage “If you can’t do something right, don’t do it at all”? If your employees aren’t committed to providing the best customer experience from START to FINISH, then why even engage a customer in the first place?

New or potential customers can be an unforgiving bunch. They want and hope for a positive experience, but sadly, they don’t always get it. These are the customers that leave angry and become potentially viral to your business — and in this case, NOT in a good way.

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Spark #7: Stack The Deck: How To Create Awesome Arrivals

Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee experience and a better bottom line.

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Spark #6: Think Bigger! Service is Universal

Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee experience and a better bottom line.

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Spark #5: Calling All Leaders! How to Make Your Message Count

Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee experience and a better bottom line.

Have you ever called into the cable company while trying to resolve a service problem? The signal is weak, but every representative is giving you DIFFERENT instructions for resolution. You’re transferred to different departments that are unsure how to handle the issue appropriately.  As a result, you grow MORE confused and frustrated with each passing minute.

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Spark #4: Tell A Story: The Power of Narrative Leadership

Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee experience and a better bottom line.

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Spark #3: Help Grumpy Find His Happiness...Even If It Is Not With You

Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee experience and a better bottom line.

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Spark #2: How to “Lead in 3’s”

Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee experience and a better bottom line.

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