Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee experience and a better bottom line.
All business leaders have the same goal in mind: to develop trust among employees and build a loyal following of satisfied clients along the way. Today’s customers have service expectations higher than ever before, so accomplishing this goal is easier said than done. The key to SUCCESS? Providing consistent, thoughtful service, of course.
However, finding ways to keep these customer service messages fresh, upbeat, and interesting to your employees throughout the year can be a real challenge. After all, what good is your message if it falls on deaf ears?
Leaders can leverage ANY holiday to theme customer service messages that awaken even the most tired programs. Conveniently, holidays pop-up every few months, giving you plenty of opportunities to reinforce your most important business strategy. Take Halloween for example. A world without exceptional service? Now, that’s just plain scary!...