--- title: SPARKS! Blog | Donnelly Effect | Effective Leadership description: Effective Leadership | Applying decades of Disney professional development & leadership experience, we help destination locations create CUSTOMER LOYALTY by preparing their people to WORK HAPPY. --- [![Donnelly-Group_Logo](https://www.donnellyeffect.com/hubfs/Donnelly-Group_Logo.png "Donnelly-Group_Logo")](https://www.donnellyeffect.com) [(410) 212-4471](tel:4102124471) - [LinkedIn](https://www.linkedin.com/company/donnelly-effect/) - [Twitter](https://twitter.com/donnellyeffect) - About - [About Us](https://www.donnellyeffect.com/about-us) - [What We Do](https://www.donnellyeffect.com/about-us-what-we-do) - [Who We Serve](https://www.donnellyeffect.com/about-us-who-we-serve) - [Our Executive Team](https://www.donnellyeffect.com/our-executive-team) - [Our Story](https://www.donnellyeffect.com/about-our-story) - Training - [Signature Service Programs](https://www.donnellyeffect.com/signature-service-programs) - [Kickstart](https://www.donnellyeffect.com/signature-service-programs-kickstart) - [Impact](https://www.donnellyeffect.com/signature-service-programs-impact) - [Ignite](https://www.donnellyeffect.com/signature-service-programs-ignite) - [Training Types](https://www.donnellyeffect.com/training-types) - [Executive Leadership](https://www.donnellyeffect.com/training-types-executive-leadership-development-workshops) - [Managers & Supervisors](https://www.donnellyeffect.com/training-types-manager-supervisor-training-workshops) - [Front-Line Employees](https://www.donnellyeffect.com/training-types-front-line-employee-development-training) - [Training Topics](https://www.donnellyeffect.com/training-topics) - [Customer Service](https://www.donnellyeffect.com/customer-service-training) - [Leadership](https://www.donnellyeffect.com/leadership-training) - [People Management](https://www.donnellyeffect.com/people-management-training) - [Service Culture](https://www.donnellyeffect.com/service-culture-training) - [Talent Selection & Hiring](https://www.donnellyeffect.com/talent-selection-hiring-training) - [Employee Onboarding](https://www.donnellyeffect.com/employee-onboarding-training) - [Training Delivery Methods](https://www.donnellyeffect.com/training-delivery-methods) - [Keynote Speaking](https://www.donnellyeffect.com/keynote-speaking) - Resources - [SPARKS! 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[![](https://www.donnellyeffect.com/hubfs/feet-standing-among-many-drawn-arrows-symbolizing-decision-photo.jpg)](https://www.donnellyeffect.com/sparks-blog/before-you-design-the-line-define-the-front-door) - [Facebook](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fbefore-you-design-the-line-define-the-front-door&t=Before%20You%20Design%20the%20Line,%20Define%20the%20“Front%20Door”) - [Twitter](https://twitter.com/intent/tweet?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fbefore-you-design-the-line-define-the-front-door&text=:%20) - [Linkedin](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fbefore-you-design-the-line-define-the-front-door&title=Before%20You%20Design%20the%20Line,%20Define%20the%20“Front%20Door”&summary=) - [googleplus](https://plus.google.com/share?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fbefore-you-design-the-line-define-the-front-door) #### [Before You Design the Line, Define the “Front Door”](https://www.donnellyeffect.com/sparks-blog/before-you-design-the-line-define-the-front-door) [Mike Donnelly](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly) | July 24, 2026 A few weeks ago, I wrote about [Line by Design](https://www.donnellyeffect.com/sparks-blog/line-by-design-why-great-guest-experiences-begin-before-the-front-door), the idea that a guest's experience starts long before they reach the point of... [Read More](https://www.donnellyeffect.com/sparks-blog/before-you-design-the-line-define-the-front-door) [![](https://www.donnellyeffect.com/hubfs/2024-dlr-disneyland-park-haunted-mansion-holiday-new-queue-details-atmo-14-scaled.jpg)](https://www.donnellyeffect.com/sparks-blog/line-by-design-why-great-guest-experiences-begin-before-the-front-door) - [Facebook](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fline-by-design-why-great-guest-experiences-begin-before-the-front-door&t=Line%20by%20Design:%20Why%20Great%20Guest%20Experiences%20Begin%20Before%20the%20Front%20Door) - [Twitter](https://twitter.com/intent/tweet?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fline-by-design-why-great-guest-experiences-begin-before-the-front-door&text=:%20) - [Linkedin](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fline-by-design-why-great-guest-experiences-begin-before-the-front-door&title=Line%20by%20Design:%20Why%20Great%20Guest%20Experiences%20Begin%20Before%20the%20Front%20Door&summary=) - [googleplus](https://plus.google.com/share?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fline-by-design-why-great-guest-experiences-begin-before-the-front-door) #### [Line by Design: Why Great Guest Experiences Begin Before the Front Door](https://www.donnellyeffect.com/sparks-blog/line-by-design-why-great-guest-experiences-begin-before-the-front-door) [Mike Donnelly](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly) | June 12, 2026 From physical lines to virtual holds, the way guests wait shapes how they feel long before the main experience begins. [Read More](https://www.donnellyeffect.com/sparks-blog/line-by-design-why-great-guest-experiences-begin-before-the-front-door) [![](https://www.donnellyeffect.com/hubfs/trust%203.jpeg)](https://www.donnellyeffect.com/sparks-blog/the-human-advantage-building-trust-in-a-trend-driven-world) - [Facebook](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fthe-human-advantage-building-trust-in-a-trend-driven-world&t=The%20Human%20Advantage:%20Building%20Trust%20in%20a%20Trend-Driven%20World) - [Twitter](https://twitter.com/intent/tweet?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fthe-human-advantage-building-trust-in-a-trend-driven-world&text=:%20) - [Linkedin](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fthe-human-advantage-building-trust-in-a-trend-driven-world&title=The%20Human%20Advantage:%20Building%20Trust%20in%20a%20Trend-Driven%20World&summary=) - [googleplus](https://plus.google.com/share?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fthe-human-advantage-building-trust-in-a-trend-driven-world) #### [The Human Advantage: Building Trust in a Trend-Driven World](https://www.donnellyeffect.com/sparks-blog/the-human-advantage-building-trust-in-a-trend-driven-world) [Mike Donnelly](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly) | January 16, 2026 Every year around this time, my inbox fills with "top trends" and "predictions for the year ahead." [Read More](https://www.donnellyeffect.com/sparks-blog/the-human-advantage-building-trust-in-a-trend-driven-world) [![](https://www.donnellyeffect.com/hubfs/disney%20name%20tag.jpeg)](https://www.donnellyeffect.com/sparks-blog/a-better-way-to-break-the-ice-with-your-people-and-your-customers) - [Facebook](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fa-better-way-to-break-the-ice-with-your-people-and-your-customers&t=A%20Better%20Way%20to%20“Break%20the%20Ice”%20with%20Your%20People%20and%20Your%20Customers) - [Twitter](https://twitter.com/intent/tweet?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fa-better-way-to-break-the-ice-with-your-people-and-your-customers&text=:%20) - [Linkedin](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fa-better-way-to-break-the-ice-with-your-people-and-your-customers&title=A%20Better%20Way%20to%20“Break%20the%20Ice”%20with%20Your%20People%20and%20Your%20Customers&summary=) - [googleplus](https://plus.google.com/share?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fa-better-way-to-break-the-ice-with-your-people-and-your-customers) #### [A Better Way to “Break the Ice” with Your People and Your Customers](https://www.donnellyeffect.com/sparks-blog/a-better-way-to-break-the-ice-with-your-people-and-your-customers) [Mike Donnelly](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly) | November 20, 2025 “Let’s go around the room and share an interesting fact about ourselves.” [Read More](https://www.donnellyeffect.com/sparks-blog/a-better-way-to-break-the-ice-with-your-people-and-your-customers) [![](https://www.donnellyeffect.com/hubfs/FF%201-1.jpg)](https://www.donnellyeffect.com/sparks-blog/red-carpet-ready-what-disney-studios-can-teach-every-business-about-unforgettable-welcomes) - [Facebook](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fred-carpet-ready-what-disney-studios-can-teach-every-business-about-unforgettable-welcomes&t=Red%20Carpet%20Ready:%20What%20Disney%20Studios%20Can%20Teach%20Every%20Business%20About%20Unforgettable%20Welcomes) - [Twitter](https://twitter.com/intent/tweet?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fred-carpet-ready-what-disney-studios-can-teach-every-business-about-unforgettable-welcomes&text=:%20) - [Linkedin](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fred-carpet-ready-what-disney-studios-can-teach-every-business-about-unforgettable-welcomes&title=Red%20Carpet%20Ready:%20What%20Disney%20Studios%20Can%20Teach%20Every%20Business%20About%20Unforgettable%20Welcomes&summary=) - [googleplus](https://plus.google.com/share?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fred-carpet-ready-what-disney-studios-can-teach-every-business-about-unforgettable-welcomes) #### [Red Carpet Ready: What Disney Studios Can Teach Every Business About Unforgettable Welcomes](https://www.donnellyeffect.com/sparks-blog/red-carpet-ready-what-disney-studios-can-teach-every-business-about-unforgettable-welcomes) [Mike Donnelly](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly) | September 30, 2025 If any brand knows how to make someone feel welcome, it's Disney. [Read More](https://www.donnellyeffect.com/sparks-blog/red-carpet-ready-what-disney-studios-can-teach-every-business-about-unforgettable-welcomes) [![](https://www.donnellyeffect.com/hubfs/Building-a-Document-Center-of-Excellence.jpg)](https://www.donnellyeffect.com/sparks-blog/why-virtue-is-the-true-north-of-leadership) - [Facebook](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fwhy-virtue-is-the-true-north-of-leadership&t=Why%20Virtue%20is%20the%20True%20North%20of%20Leadership) - [Twitter](https://twitter.com/intent/tweet?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fwhy-virtue-is-the-true-north-of-leadership&text=:%20) - [Linkedin](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fwhy-virtue-is-the-true-north-of-leadership&title=Why%20Virtue%20is%20the%20True%20North%20of%20Leadership&summary=) - [googleplus](https://plus.google.com/share?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fwhy-virtue-is-the-true-north-of-leadership) #### [Why Virtue is the True North of Leadership](https://www.donnellyeffect.com/sparks-blog/why-virtue-is-the-true-north-of-leadership) [Mike Donnelly](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly) | July 9, 2025 In a world overflowing with leadership theories and management styles, it’s easy to get caught up in the latest trends. We... [Read More](https://www.donnellyeffect.com/sparks-blog/why-virtue-is-the-true-north-of-leadership) [![](https://www.donnellyeffect.com/hubfs/Welcome%20Note.jpeg)](https://www.donnellyeffect.com/sparks-blog/a-new-take-on-a-time-tested-training-tactic-the-power-of-heartfelt-welcome-messages) - [Facebook](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fa-new-take-on-a-time-tested-training-tactic-the-power-of-heartfelt-welcome-messages&t=A%20“New”%20Take%20on%20a%20Time-Tested%20Training%20Tactic:%20The%20Power%20of%20Heartfelt%20Welcome%20Messages) - [Twitter](https://twitter.com/intent/tweet?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fa-new-take-on-a-time-tested-training-tactic-the-power-of-heartfelt-welcome-messages&text=:%20) - [Linkedin](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fa-new-take-on-a-time-tested-training-tactic-the-power-of-heartfelt-welcome-messages&title=A%20“New”%20Take%20on%20a%20Time-Tested%20Training%20Tactic:%20The%20Power%20of%20Heartfelt%20Welcome%20Messages&summary=) - [googleplus](https://plus.google.com/share?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fa-new-take-on-a-time-tested-training-tactic-the-power-of-heartfelt-welcome-messages) #### [A “New” Take on a Time-Tested Training Tactic: The Power of Heartfelt Welcome Messages](https://www.donnellyeffect.com/sparks-blog/a-new-take-on-a-time-tested-training-tactic-the-power-of-heartfelt-welcome-messages) [Mike Donnelly](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly) | May 15, 2025 We’ve all walked into a training or workshop feeling a little skeptical and perhaps even a touch resistant. It feels like... [Read More](https://www.donnellyeffect.com/sparks-blog/a-new-take-on-a-time-tested-training-tactic-the-power-of-heartfelt-welcome-messages) [![](https://www.donnellyeffect.com/hubfs/navigating%20change.png)](https://www.donnellyeffect.com/sparks-blog/leading-through-uncertainty-with-structure-process-humanity) - [Facebook](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fleading-through-uncertainty-with-structure-process-humanity&t=Leading%20Through%20Uncertainty%20With%20Structure,%20Process,%20&%20Humanity) - [Twitter](https://twitter.com/intent/tweet?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fleading-through-uncertainty-with-structure-process-humanity&text=:%20) - [Linkedin](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fleading-through-uncertainty-with-structure-process-humanity&title=Leading%20Through%20Uncertainty%20With%20Structure,%20Process,%20&%20Humanity&summary=) - [googleplus](https://plus.google.com/share?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fleading-through-uncertainty-with-structure-process-humanity) #### [Leading Through Uncertainty With Structure, Process, & Humanity](https://www.donnellyeffect.com/sparks-blog/leading-through-uncertainty-with-structure-process-humanity) [Mike Donnelly](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly) | March 12, 2025 There’s a lot going on in the world (this is the understatement of the century). But as I tried to digest all the recent... [Read More](https://www.donnellyeffect.com/sparks-blog/leading-through-uncertainty-with-structure-process-humanity) [![](https://www.donnellyeffect.com/hubfs/assetbank_2376030343.jpg)](https://www.donnellyeffect.com/sparks-blog/winning-loyal-customers-with-trust-consistency-convenience-this-holiday-season) - [Facebook](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fwinning-loyal-customers-with-trust-consistency-convenience-this-holiday-season&t=Winning%20Loyal%20Customers%20With%20Trust,%20Consistency%20&%20Convenience%20This%20Holiday%20Season) - [Twitter](https://twitter.com/intent/tweet?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fwinning-loyal-customers-with-trust-consistency-convenience-this-holiday-season&text=:%20) - [Linkedin](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fwinning-loyal-customers-with-trust-consistency-convenience-this-holiday-season&title=Winning%20Loyal%20Customers%20With%20Trust,%20Consistency%20&%20Convenience%20This%20Holiday%20Season&summary=) - [googleplus](https://plus.google.com/share?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fwinning-loyal-customers-with-trust-consistency-convenience-this-holiday-season) #### [Winning Loyal Customers With Trust, Consistency & Convenience This Holiday Season](https://www.donnellyeffect.com/sparks-blog/winning-loyal-customers-with-trust-consistency-convenience-this-holiday-season) [Mike Donnelly](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly) | December 6, 2024 Do you hear it? The soft sleigh bells ringing off in the distance? The holiday season is here, and with it, my annual reminder... 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