SPARKS! Blog

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SPARKS! Blog

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SIMON SAYS: Lead Service With Intention

Mike Donnelly | February 6, 2018
When a service misstep occurs, it’s easy to place blame on front-line employees. After all, they’re the ones with direct...

Spark #17: Misery Does Not Love Company. Happiness Does!

Mike Donnelly | December 29, 2017

Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee...

Spark #16: Part 5 of Organizational Communication: Make it EASY!

Mike Donnelly | December 27, 2017

Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee...

Spark #15: Part 4 of Organizational Communication: Customized Messages

Mike Donnelly | December 14, 2017

Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee...

Spark #14: The 5 C’s of Organizational Communication Part 3: It’s Time to Get in a Rhythm

Mike Donnelly | December 12, 2017

Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee...

Spark #13: The Second “C” of Communication: Consistent Communication

Mike Donnelly | December 6, 2017

Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee...

Spark #12: The 5 C’s of Organizational Communication Part 1: Are Your Employees “In the Dark?”

Mike Donnelly | December 1, 2017

Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee...

Spark #11: Monster Service Ideas for Halloween and Beyond!

Mike Donnelly | October 26, 2017

Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee...

Spark #10: Leaders Create Leaders, Managers Produce Followers

Mike Donnelly | October 11, 2017

Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee...

Spark #9: Salvage Disastrous Experiences by Offering Alternatives

Mike Donnelly | August 28, 2017

Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee...

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