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SPARKS! Blog

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The Holiday Season is Coming in Hot. Will You Embrace the Challenge?

Mike Donnelly | October 9, 2018
By the tail end of summer, most things start to creep back to normal. Kids return to school, summertime vacations are in the...

SIMON SAYS: Lead Service With Intention

Mike Donnelly | February 6, 2018
When a service misstep occurs, it’s easy to place blame on front-line employees. After all, they’re the ones with direct...

Spark #17: Misery Does Not Love Company. Happiness Does!

Mike Donnelly | December 29, 2017

Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee...

Spark #1: The Power of a Pre-Shift Huddle

Mike Donnelly | January 24, 2017

Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee expe...

Employee Care = Customer Loyalty

Mike Donnelly | November 30, 2016

How Much Do You REALLY Care for Your Business?

As leaders, we spend so much time focusing on how to improve our bottom line...

Wait, what? Everybody doesn't do this??

Mike Donnelly | March 7, 2016

Looking back, growing up professionally at the Walt Disney Company was more of a privilege than I ever realized.  Until very...

The Disney Leadership Difference: Reward and Recognize

Mike Donnelly | September 30, 2015

This is the 2nd in a series of 4 blog posts about how Disney leaders go from good to great.

Our last blog post The Disney...

Service Culture Tip #2: Backstage Areas Fit For a Customer

Mike Donnelly | May 4, 2015

Kermit the Frog hanging out in his theater-what message does this backstage area send?

“Our people are our most valuable...

Service Culture Tip #1: Do You Care?

Donnelly Effect | April 30, 2015

It is impossible to create a thriving service culture unless the people within the culture are genuinely and authentically...

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