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A New Year’s Resolution That Benefits You, Too!

Mike Donnelly | January 10, 2017
While December is a time for reflection, January is a time for ACTION. Like many of you, I’m reflecting on the amazing...

Wait, what? Everybody doesn't do this??

Mike Donnelly | March 7, 2016

Looking back, growing up professionally at the Walt Disney Company was more of a privilege than I ever realized.  Until very...

Customer Experience Vision 2016: A step by step guide

Mike Donnelly | December 28, 2015

As a leader, the new year is the perfect time to amp up your customer experience expectations. 

This Disney Strategy Will Energize Your Service Culture

Mike Donnelly | February 9, 2015

ENERGIZE YOUR SERVICE CULTURE

Delivering world-class customer experiences is a direct result of reinforcing a strong culture...

Insight Into 4 "Secrets" Of The Magical Disney Guest Experience

Donnelly Effect | January 29, 2015

Fast Company recently published an article from former Disney Executive Lee Cockerell, Former Executive Shares The Secrets...

Customer Experience is a Business Strategy

Mike Donnelly | June 24, 2014

If customer experience is not part of your strategy, what are you waiting for?

We’ve all been to the doctor’s office or...

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