How to Sell Senior Leaders on Executing New Employee Orientation
Mike Donnelly
| April 1, 2015
This Disney Strategy Will Energize Your Service Culture
Mike Donnelly
| February 9, 2015
ENERGIZE YOUR SERVICE CULTURE
Delivering world-class customer experiences is a direct result of reinforcing a strong culture of...
"Jumpstart" Employee Programs Improve Talent Selection
Mike Donnelly
| February 3, 2015
During my time as an employment interviewer at Walt Disney World I conducted thousands of interviews, or as Disney calls it,...
Leadership Storytelling: The Secret to Going From Good to Great
Mike Donnelly
| January 22, 2015
At bedtime not long ago my 11- year-old was telling me he was a little nervous about going to his first day at a new school. I...
Effective Employee Selection Isn't "Just-In-Time" Hiring
Mike Donnelly
| October 28, 2014
“Just-in-time” is great for product inventory efficiency- it is NOT great for effective employee selection
Finding and hiring...
Think Storytelling is Fluff? Think Again...
Mike Donnelly
| October 18, 2014
Several members of our team just returned from their annual pilgrimage to the National Storytelling Festival in beautiful and...
Who is Facilitating Your New Employee Orientation, and Why?
Mike Donnelly
| September 29, 2014
Yes, please shoot the messenger...or, just replace him with someone better qualified!
Who have you chosen to welcome new hires
Is There a Return on Investment for Customer Experience?
Mike Donnelly
| September 9, 2014
Could customer experience actually be considered a profit center?
Often we hear from senior leaders sharing their directives,...
Dissecting Poor Customer Service
Mike Donnelly
| August 30, 2014
What’s Your Perspective?
Poor customer service is often rooted in the way a message is delivered to customers. I am an...
Strengthen Brand and Customer Experience with Signage
Mike Donnelly
| August 25, 2014
