---
title: SPARKS! Blog | Donnelly Effect | Mike Donnelly (10)
description: Applying decades of Disney professional development & leadership experience, we help destination locations create CUSTOMER LOYALTY by preparing their people to WORK HAPPY. (10)
---

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#### [Are Bad Habits Hindering Your Service Culture?](https://www.donnellyeffect.com/sparks-blog/are-bad-habits-hindering-your-service-culture)

[Mike Donnelly](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly) |  April 20, 2015

# "How can I create a culture of service in my organization?"

When working with clients intent on improving customer loyalty,...

[Read More](https://www.donnellyeffect.com/sparks-blog/are-bad-habits-hindering-your-service-culture)

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#### [Customer Service Is NOT...](https://www.donnellyeffect.com/sparks-blog/customer-service-is-not)

[Mike Donnelly](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly) |  April 14, 2015

# "Customer service" is the ultimate buzzword.

##### It conjures up various meanings in the minds of consumers, employees, board...

[Read More](https://www.donnellyeffect.com/sparks-blog/customer-service-is-not)

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#### [How to Sell Senior Leaders on Executing New Employee Orientation](https://www.donnellyeffect.com/sparks-blog/how-to-sell-senior-leaders-on-executing-new-employee-orientation)

[Mike Donnelly](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly) |  April 1, 2015

#### You see the value and benefit of world-class new employee orientation and onboarding for your organization. You know the...

[Read More](https://www.donnellyeffect.com/sparks-blog/how-to-sell-senior-leaders-on-executing-new-employee-orientation)

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#### [This Disney Strategy Will Energize Your Service Culture](https://www.donnellyeffect.com/sparks-blog/a-disney-strategy-to-energize-service-culture)

[Mike Donnelly](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly) |  February 9, 2015

# **ENERGIZE YOUR SERVICE CULTURE**

Delivering world-class [customer experiences](https://www.donnellyeffect.com/home/solutions/customer-experience-cx) is a direct result of reinforcing a strong culture of...

[Read More](https://www.donnellyeffect.com/sparks-blog/a-disney-strategy-to-energize-service-culture)

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#### ["Jumpstart" Employee Programs Improve Talent Selection](https://www.donnellyeffect.com/sparks-blog/employee-programs-for-successful-talent-selection)

[Mike Donnelly](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly) |  February 3, 2015

During my time as an employment interviewer at Walt Disney World I conducted thousands of interviews, or as Disney calls it,...

[Read More](https://www.donnellyeffect.com/sparks-blog/employee-programs-for-successful-talent-selection)

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#### [Leadership Storytelling: The Secret to Going From Good to Great](https://www.donnellyeffect.com/sparks-blog/leadership-storytelling-from-good-to-great)

[Mike Donnelly](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly) |  January 22, 2015

At bedtime not long ago my 11- year-old was telling me he was a little nervous about going to his first day at a new school. I...

[Read More](https://www.donnellyeffect.com/sparks-blog/leadership-storytelling-from-good-to-great)

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#### [Effective Employee Selection Isn't "Just-In-Time" Hiring](https://www.donnellyeffect.com/sparks-blog/effective-employee-selection-isnt-just-in-time-hiring)

[Mike Donnelly](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly) |  October 28, 2014

#### ***“Just-in-time” is great for product inventory efficiency- it is NOT great for effective employee selection***

Finding and hiring...

[Read More](https://www.donnellyeffect.com/sparks-blog/effective-employee-selection-isnt-just-in-time-hiring)

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#### [Think Storytelling is Fluff? Think Again...](https://www.donnellyeffect.com/sparks-blog/think-storytelling-is-fluff-think-again)

[Mike Donnelly](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly) |  October 18, 2014

Several members of our team just returned from their annual pilgrimage to the National Storytelling Festival in beautiful and...

[Read More](https://www.donnellyeffect.com/sparks-blog/think-storytelling-is-fluff-think-again)

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#### [Who is Facilitating Your New Employee Orientation, and Why?](https://www.donnellyeffect.com/sparks-blog/who-is-facilitating-your-new-employee-orientation-and-why)

[Mike Donnelly](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly) |  September 29, 2014

#### Yes, please shoot the messenger...or, just replace him with someone better qualified!

Who have you chosen to welcome new hires

[Read More](https://www.donnellyeffect.com/sparks-blog/who-is-facilitating-your-new-employee-orientation-and-why)

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#### [Is There a Return on Investment for Customer Experience?](https://www.donnellyeffect.com/sparks-blog/is%20there%20a%20return%20on%20investment%20for%20customer%20experience)

[Mike Donnelly](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly) |  September 9, 2014

**Could customer experience actually be considered a profit center?**

Often we hear from senior leaders sharing their directives,...

[Read More](https://www.donnellyeffect.com/sparks-blog/is%20there%20a%20return%20on%20investment%20for%20customer%20experience)

- <https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly/page/9>
- [7](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly/page/7)
- [8](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly/page/8)
- [9](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly/page/9)
- [10](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly/page/10)
- [11](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly/page/11)
- <https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly/page/11>

### Posts by Topic

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#### About Us

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