#WorkHappy Series: It’s Time to Get Serious About Humor in Business
Mike Donnelly
| December 11, 2018
#WorkHappy Series: Happiness Purposely Inspired
Mike Donnelly
| November 20, 2018
Donnelly Effect delivers actionable SPARKS to #WorkHappy, using HAPPINESS BY DESIGN to shape and reinforce a culture of service.
The Holiday Season is Coming in Hot. Will You Embrace the Challenge?
Mike Donnelly
| October 9, 2018
By the tail end of summer, most things start to creep back to normal. Kids return to school, summertime vacations are in the...
SIMON SAYS: Lead Service With Intention
Mike Donnelly
| February 6, 2018
When a service misstep occurs, it’s easy to place blame on front-line employees. After all, they’re the ones with direct...
Spark #17: Misery Does Not Love Company. Happiness Does!
Mike Donnelly
| December 29, 2017
Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee...
Spark #8: Plant the Seed of Loyalty with a Fond Farewell
Mike Donnelly
| June 29, 2017
Remember that old adage “If you can’t do something right, don’t do it at all”? If your employees aren’t committed to providing...
Spark #7: Stack The Deck: How To Create Awesome Arrivals
Mike Donnelly
| June 7, 2017
Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee...
A New Year’s Resolution That Benefits You, Too!
Mike Donnelly
| January 10, 2017
While December is a time for reflection, January is a time for ACTION. Like many of you, I’m reflecting on the amazing people...
First Comes Loyalty, Then Comes RESULTS!
Mike Donnelly
| December 14, 2016
Have you ever been to the food court at the mall and noticed how long some of the lines are at the restaurant windows? How do...
Customer Experience is a Business Strategy
Mike Donnelly
| June 24, 2014
If customer experience is not part of your strategy, what are you waiting for?
We’ve all been to the doctor’s office or...
