3 Ways to Honor Your Employees During National Customer Service Week
Mike Donnelly
| September 28, 2021
“Why is My Job Important?” Key Messages to Facilitating an Inspired NEO
Mike Donnelly
| September 9, 2021
When planning a new employee orientation, it’s easy to get lost in the logistics – the employee passwords, the departmental...
Key Messages & Service Scripts: The Key to Helping Your Employees Create Memorable Interactions
Mike Donnelly
| July 8, 2021
Seven repetitions. Our brains only need to hear something seven times to remember it long-term.
So, when it comes to...
A Leader’s Role in Creating a Culture of Accountability
Mike Donnelly
| January 28, 2021
When leaders visualize their dream team, they envision an employee who takes control of their situation, a team that has pride...
Happy Holidays!
Mike Donnelly
| December 22, 2020
Wishing you a joyful holiday season & a Happy New Year!
Transform Employee Onboarding from a Process to an Experience
Mike Donnelly
| December 16, 2020
Establishing higher level engagement during new employee onboarding requires authentic connection. Here’s how to create it.
...
The Basic Levels of Employee Engagement: Where Do Your Employees Fall?
Mike Donnelly
| November 11, 2020
The 4 levels of engagement and how to recognize a highly engaged workforce
Engaged employees are the foundation of a high...
A New Focus for a New World at DonnellyEffect.com
Mike Donnelly
| September 22, 2020
Our New Focus
Take a look inside our brand new re-imagined website that showcases how we help organizations conquer their most...
4 Things to Consider Before Bringing Employees Back to Work
Mike Donnelly
| September 9, 2020
A COVID-19 Checklist ☑️
Consider these post COVID-19 return to work guidelines for employers to ensure your workspaces are safe...
Online Learning Workshops for Your Next Customer Service & Leadership Training
Mike Donnelly
| July 30, 2020
