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Service Culture Tip #2: Backstage Areas Fit For a Customer

Mike Donnelly | May 4, 2015

Kermit the Frog hanging out in his theater-what message does this backstage area send?

“Our people are our most valuable...

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Service Culture Tip #1: Do You Care?

Donnelly Effect | April 30, 2015

It is impossible to create a thriving service culture unless the people within the culture are genuinely and authentically...

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