--- title: SPARKS! Blog | Donnelly Effect | Employee Experience (7) description: Employee Experience | Applying decades of Disney professional development & leadership experience, we help destination locations create CUSTOMER LOYALTY by preparing their people to WORK HAPPY. (7) --- [![Donnelly-Group\_Logo](https://www.donnellyeffect.com/hubfs/Donnelly-Group_Logo.png "Donnelly-Group_Logo")](https://www.donnellyeffect.com) [(410) 212-4471](tel:4102124471) - [LinkedIn](https://www.linkedin.com/company/donnelly-effect/) - [Twitter](https://twitter.com/donnellyeffect) - About - [About Us](https://www.donnellyeffect.com/about-us) - [What We Do](https://www.donnellyeffect.com/about-us-what-we-do) - [Who We Serve](https://www.donnellyeffect.com/about-us-who-we-serve) - [Our Executive Team](https://www.donnellyeffect.com/our-executive-team) - [Our Story](https://www.donnellyeffect.com/about-our-story) - Training - [Signature Service Programs](https://www.donnellyeffect.com/signature-service-programs) - [Kickstart](https://www.donnellyeffect.com/signature-service-programs-kickstart) - [Impact](https://www.donnellyeffect.com/signature-service-programs-impact) - [Ignite](https://www.donnellyeffect.com/signature-service-programs-ignite) - [Training Types](https://www.donnellyeffect.com/training-types) - [Executive Leadership](https://www.donnellyeffect.com/training-types-executive-leadership-development-workshops) - [Managers & Supervisors](https://www.donnellyeffect.com/training-types-manager-supervisor-training-workshops) - [Front-Line Employees](https://www.donnellyeffect.com/training-types-front-line-employee-development-training) - [Training Topics](https://www.donnellyeffect.com/training-topics) - [Customer Service](https://www.donnellyeffect.com/customer-service-training) - [Leadership](https://www.donnellyeffect.com/leadership-training) - [People Management](https://www.donnellyeffect.com/people-management-training) - [Service Culture](https://www.donnellyeffect.com/service-culture-training) - [Talent Selection & Hiring](https://www.donnellyeffect.com/talent-selection-hiring-training) - [Employee Onboarding](https://www.donnellyeffect.com/employee-onboarding-training) - [Training Delivery Methods](https://www.donnellyeffect.com/training-delivery-methods) - [Keynote Speaking](https://www.donnellyeffect.com/keynote-speaking) - Resources - [SPARKS! 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[![](https://www.donnellyeffect.com/hubfs/PREPARE-FOR-THE-HOLIDAY-SEASON.jpg)](https://www.donnellyeffect.com/sparks-blog/holiday-season-coming-in-hot-embrace-the-challenge) - [Facebook](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fholiday-season-coming-in-hot-embrace-the-challenge&t=The%20Holiday%20Season%20is%20Coming%20in%20Hot.%20Will%20You%20Embrace%20the%20Challenge) - [Twitter](https://twitter.com/intent/tweet?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fholiday-season-coming-in-hot-embrace-the-challenge&text=:%20) - [Linkedin](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fholiday-season-coming-in-hot-embrace-the-challenge&title=The%20Holiday%20Season%20is%20Coming%20in%20Hot.%20Will%20You%20Embrace%20the%20Challenge?&summary=) - [googleplus](https://plus.google.com/share?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fholiday-season-coming-in-hot-embrace-the-challenge) #### [The Holiday Season is Coming in Hot. Will You Embrace the Challenge?](https://www.donnellyeffect.com/sparks-blog/holiday-season-coming-in-hot-embrace-the-challenge) [Mike Donnelly](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly) | October 9, 2018 ##### By the tail end of summer, most things start to creep back to normal. Kids return to school, summertime vacations are in the... [Read More](https://www.donnellyeffect.com/sparks-blog/holiday-season-coming-in-hot-embrace-the-challenge) [![](https://www.donnellyeffect.com/hubfs/Lead-by-Example-Service-Strategy.gif)](https://www.donnellyeffect.com/sparks-blog/simon-says-lead-service-with-intention) - [Facebook](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fsimon-says-lead-service-with-intention&t=SIMON%20SAYS:%20Lead%20Service%20With%20Intention) - [Twitter](https://twitter.com/intent/tweet?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fsimon-says-lead-service-with-intention&text=:%20) - [Linkedin](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fsimon-says-lead-service-with-intention&title=SIMON%20SAYS:%20Lead%20Service%20With%20Intention&summary=) - [googleplus](https://plus.google.com/share?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fsimon-says-lead-service-with-intention) #### [SIMON SAYS: Lead Service With Intention](https://www.donnellyeffect.com/sparks-blog/simon-says-lead-service-with-intention) [Mike Donnelly](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly) | February 6, 2018 ##### When a service misstep occurs, it’s easy to place blame on front-line employees. After all, they’re the ones with direct... [Read More](https://www.donnellyeffect.com/sparks-blog/simon-says-lead-service-with-intention) [![](https://www.donnellyeffect.com/hubfs/WORKPLACE-HAPPINESS-IS-CONTAGIOUS.jpg)](https://www.donnellyeffect.com/sparks-blog/misery-does-not-love-company-happiness-does) - [Facebook](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fmisery-does-not-love-company-happiness-does&t=Spark%20#17:%20Misery%20Does%20Not%20Love%20Company.%20Happiness%20Does!) - [Twitter](https://twitter.com/intent/tweet?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fmisery-does-not-love-company-happiness-does&text=:%20) - [Linkedin](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fmisery-does-not-love-company-happiness-does&title=Spark%20#17:%20Misery%20Does%20Not%20Love%20Company.%20Happiness%20Does!&summary=) - [googleplus](https://plus.google.com/share?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fmisery-does-not-love-company-happiness-does) #### [Spark #17: Misery Does Not Love Company. Happiness Does!](https://www.donnellyeffect.com/sparks-blog/misery-does-not-love-company-happiness-does) [Mike Donnelly](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly) | December 29, 2017 ***D******onnelly Effect delivers 17 in '17:** 17 actionable SPARKS to ignite your team for better leadership, customer and employee...* [Read More](https://www.donnellyeffect.com/sparks-blog/misery-does-not-love-company-happiness-does) [![](https://www.donnellyeffect.com/hubfs/huddle-850x476%20copy.jpg)](https://www.donnellyeffect.com/sparks-blog/spark-1-the-power-of-a-pre-shift-huddle) - [Facebook](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fspark-1-the-power-of-a-pre-shift-huddle&t=Spark%20#1:%20The%20Power%20of%20a%20Pre-Shift%20Huddle) - [Twitter](https://twitter.com/intent/tweet?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fspark-1-the-power-of-a-pre-shift-huddle&text=:%20) - [Linkedin](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fspark-1-the-power-of-a-pre-shift-huddle&title=Spark%20#1:%20The%20Power%20of%20a%20Pre-Shift%20Huddle&summary=) - [googleplus](https://plus.google.com/share?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fspark-1-the-power-of-a-pre-shift-huddle) #### [Spark #1: The Power of a Pre-Shift Huddle](https://www.donnellyeffect.com/sparks-blog/spark-1-the-power-of-a-pre-shift-huddle) [Mike Donnelly](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly) | January 24, 2017 ***Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee expe...*** [Read More](https://www.donnellyeffect.com/sparks-blog/spark-1-the-power-of-a-pre-shift-huddle) [![](https://www.donnellyeffect.com/hubfs/Workplace-Compassion-1024x440.jpg)](https://www.donnellyeffect.com/sparks-blog/employee-care-customer-care) - [Facebook](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Femployee-care-customer-care&t=Employee%20Care%20=%20Customer%20Loyalty) - [Twitter](https://twitter.com/intent/tweet?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Femployee-care-customer-care&text=:%20) - [Linkedin](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Femployee-care-customer-care&title=Employee%20Care%20=%20Customer%20Loyalty&summary=) - [googleplus](https://plus.google.com/share?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Femployee-care-customer-care) #### [Employee Care = Customer Loyalty](https://www.donnellyeffect.com/sparks-blog/employee-care-customer-care) [Mike Donnelly](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly) | November 30, 2016 #### **How Much Do You REALLY Care for Your Business?** As leaders, we spend so much time focusing on how to improve our bottom line... [Read More](https://www.donnellyeffect.com/sparks-blog/employee-care-customer-care) [![](https://www.donnellyeffect.com/hubfs/Wait_what.png)](https://www.donnellyeffect.com/sparks-blog/wait-what-everybody-doesnt-do-this) - [Facebook](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fwait-what-everybody-doesnt-do-this&t=Wait,%20what?%20Everybody%20doesn't%20do%20this) - [Twitter](https://twitter.com/intent/tweet?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fwait-what-everybody-doesnt-do-this&text=:%20) - [Linkedin](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fwait-what-everybody-doesnt-do-this&title=Wait,%20what?%20Everybody%20doesn't%20do%20this??&summary=) - [googleplus](https://plus.google.com/share?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fwait-what-everybody-doesnt-do-this) #### [Wait, what? Everybody doesn't do this??](https://www.donnellyeffect.com/sparks-blog/wait-what-everybody-doesnt-do-this) [Mike Donnelly](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly) | March 7, 2016 Looking back, growing up professionally at the Walt Disney Company was more of a privilege than I ever realized. Until very... [Read More](https://www.donnellyeffect.com/sparks-blog/wait-what-everybody-doesnt-do-this) [![](https://www.donnellyeffect.com/hubfs/Reward_and_Recognition.jpg)](https://www.donnellyeffect.com/sparks-blog/disney-leadership-difference-reward-and-recognize) - [Facebook](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fdisney-leadership-difference-reward-and-recognize&t=The%20Disney%20Leadership%20Difference:%20Reward%20and%20Recognize) - [Twitter](https://twitter.com/intent/tweet?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fdisney-leadership-difference-reward-and-recognize&text=:%20) - [Linkedin](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fdisney-leadership-difference-reward-and-recognize&title=The%20Disney%20Leadership%20Difference:%20Reward%20and%20Recognize&summary=) - [googleplus](https://plus.google.com/share?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fdisney-leadership-difference-reward-and-recognize) #### [The Disney Leadership Difference: Reward and Recognize](https://www.donnellyeffect.com/sparks-blog/disney-leadership-difference-reward-and-recognize) [Mike Donnelly](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly) | September 30, 2015 ## This is the 2nd in a series of 4 blog posts about how Disney leaders go from good to great. Our last blog post [The Disney...](https://www.donnellyeffect.com/sparks-blog-2/the-disney-leadership-difference-listen) [Read More](https://www.donnellyeffect.com/sparks-blog/disney-leadership-difference-reward-and-recognize) [![](https://www.donnellyeffect.com/hubfs/Backstage.jpg)](https://www.donnellyeffect.com/sparks-blog/service-culture-tip-2-backstage-areas-fit-for-a-customer) - [Facebook](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fservice-culture-tip-2-backstage-areas-fit-for-a-customer&t=Service%20Culture%20Tip%20#2:%20Backstage%20Areas%20Fit%20For%20a%20Customer) - [Twitter](https://twitter.com/intent/tweet?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fservice-culture-tip-2-backstage-areas-fit-for-a-customer&text=:%20) - [Linkedin](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fservice-culture-tip-2-backstage-areas-fit-for-a-customer&title=Service%20Culture%20Tip%20#2:%20Backstage%20Areas%20Fit%20For%20a%20Customer&summary=) - [googleplus](https://plus.google.com/share?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fservice-culture-tip-2-backstage-areas-fit-for-a-customer) #### [Service Culture Tip #2: Backstage Areas Fit For a Customer](https://www.donnellyeffect.com/sparks-blog/service-culture-tip-2-backstage-areas-fit-for-a-customer) [Mike Donnelly](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly) | May 4, 2015 ## Kermit the Frog hanging out in his theater-what message does this backstage area send? ## “Our people are our most valuable... [Read More](https://www.donnellyeffect.com/sparks-blog/service-culture-tip-2-backstage-areas-fit-for-a-customer) [![](https://www.donnellyeffect.com/hubfs/service_culture_employee_care.jpg)](https://www.donnellyeffect.com/sparks-blog/service-culture-best-practice-1-do-you-care) - [Facebook](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fservice-culture-best-practice-1-do-you-care&t=Service%20Culture%20Tip%20#1:%20Do%20You%20Care?) - [Twitter](https://twitter.com/intent/tweet?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fservice-culture-best-practice-1-do-you-care&text=:%20) - [Linkedin](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fservice-culture-best-practice-1-do-you-care&title=Service%20Culture%20Tip%20#1:%20Do%20You%20Care?&summary=) - [googleplus](https://plus.google.com/share?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fservice-culture-best-practice-1-do-you-care) #### [Service Culture Tip #1: Do You Care?](https://www.donnellyeffect.com/sparks-blog/service-culture-best-practice-1-do-you-care) [Donnelly Effect](https://www.donnellyeffect.com/sparks-blog/author/donnelly-effect) | April 30, 2015 ## It is impossible to create a thriving [service culture](https://www.donnellyeffect.com/home/solutions/service-culture) unless the people within the culture are genuinely and authentically... [Read More](https://www.donnellyeffect.com/sparks-blog/service-culture-best-practice-1-do-you-care) - - [3](https://www.donnellyeffect.com/sparks-blog/topic/employee-experience/page/3) - [4](https://www.donnellyeffect.com/sparks-blog/topic/employee-experience/page/4) - [5](https://www.donnellyeffect.com/sparks-blog/topic/employee-experience/page/5) - [6](https://www.donnellyeffect.com/sparks-blog/topic/employee-experience/page/6) - [7](https://www.donnellyeffect.com/sparks-blog/topic/employee-experience/page/7) - ### Posts by Topic - [Leadership (87)](https://www.donnellyeffect.com/sparks-blog/topic/leadership) - [Customer Service (84)](https://www.donnellyeffect.com/sparks-blog/topic/customer-service) - [Disney Service (80)](https://www.donnellyeffect.com/sparks-blog/topic/disney-service) - [Effective Leadership (74)](https://www.donnellyeffect.com/sparks-blog/topic/effective-leadership) - [Employee Experience (69)](https://www.donnellyeffect.com/sparks-blog/topic/employee-experience) ### Unlock the Magic! ![Unlock the Magic\_3D book image L-3](https://www.donnellyeffect.com/hs-fs/hubfs/Unlock%20the%20Magic_3D%20book%20image%20L-3.png?width=200&name=Unlock%20the%20Magic_3D%20book%20image%20L-3.png "Unlock the Magic_3D book image L-3") [Buy Now!](https://www.lulu.com/shop/michael-j-donnelly/unlock-the-magic-50-key-strategies-to-unlock-the-magic-in-your-organization-from-my-years-as-a-leader-at-the-walt-disney-company/ebook/product-1p72vqgv.html?hsCtaTracking=8ceba83f-c058-4571-94c1-04f6bbea79a8%7C59ac7eef-e766-4b0d-8f0b-5bdbaeb25740&page=1&pageSize=4) ### Donnelly Effect In Action   ### Recent Articles ### Popular Articles ![Donnelly Group\_Logo-2](https://www.donnellyeffect.com/hs-fs/hubfs/Donnelly%20Group_Logo-2.png?width=200&height=71&name=Donnelly%20Group_Logo-2.png "Donnelly Group_Logo-2") Creating customer loyalty by preparing people to work happy. - Annapolis, MD - [(410) 212-4471](http://#) - [mike@donnellyeffect.com](mailto:mike@donnellyeffect.com) - [Twitter](https://twitter.com/DonnellyEffect) - [Linkedin](https://www.linkedin.com/company/donnelly-effect/) #### Explore - [What We Do](https://www.donnellyeffect.com/about-us-what-we-do) - [Who We Serve](https://www.donnellyeffect.com/about-us-who-we-serve) - [Signature Service Programs](https://www.donnellyeffect.com/signature-service-programs) - [Training Types](https://www.donnellyeffect.com/training-types) - [Training Topics](https://www.donnellyeffect.com/training-topics) - [Speaking](https://www.donnellyeffect.com/keynote-speaking) #### About Us Applying decades of Disney professional development & leadership experience, we help destination locations create customer loyalty by preparing their people to WORK HAPPY. #### Recent SPARKS! 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