---
title: SPARKS! Blog | Donnelly Effect | Service Culture
description: Service Culture | Applying decades of Disney professional development & leadership experience, we help destination locations create CUSTOMER LOYALTY by preparing their people to WORK HAPPY.
---

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#### [Spark #9: Salvage Disastrous Experiences by Offering Alternatives](https://www.donnellyeffect.com/sparks-blog/salvage-disastrous-experiences-by-offering-alternatives)

[Mike Donnelly](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly) |  August 28, 2017

***D******onnelly Effect delivers 17 in '17:** 17 actionable SPARKS to ignite your team for better leadership, customer and employee...*

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#### [Spark #8: Plant the Seed of Loyalty with a Fond Farewell](https://www.donnellyeffect.com/sparks-blog/plant-the-seed-of-loyalty-fond-farewell)

[Mike Donnelly](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly) |  June 29, 2017

##### Remember that old adage **“If you can’t do something right, don’t do it at all”?** If your employees aren’t committed to providing...

[Read More](https://www.donnellyeffect.com/sparks-blog/plant-the-seed-of-loyalty-fond-farewell)

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#### [Spark #7: Stack The Deck: How To Create Awesome Arrivals](https://www.donnellyeffect.com/sparks-blog/how-to-create-awesome-arrivals)

[Mike Donnelly](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly) |  June 7, 2017

***Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee...***

[Read More](https://www.donnellyeffect.com/sparks-blog/how-to-create-awesome-arrivals)

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#### [Spark #6: Think Bigger! Service is Universal](https://www.donnellyeffect.com/sparks-blog/customer-service-is-universal)

[Mike Donnelly](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly) |  May 11, 2017

***Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee...***

[Read More](https://www.donnellyeffect.com/sparks-blog/customer-service-is-universal)

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#### [Spark #1: The Power of a Pre-Shift Huddle](https://www.donnellyeffect.com/sparks-blog/spark-1-the-power-of-a-pre-shift-huddle)

[Mike Donnelly](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly) |  January 24, 2017

***Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee expe...***

[Read More](https://www.donnellyeffect.com/sparks-blog/spark-1-the-power-of-a-pre-shift-huddle)

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#### [Employee Care = Customer Loyalty](https://www.donnellyeffect.com/sparks-blog/employee-care-customer-care)

[Mike Donnelly](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly) |  November 30, 2016

#### **How Much Do You REALLY Care for Your Business?**

As leaders, we spend so much time focusing on how to improve our bottom line...

[Read More](https://www.donnellyeffect.com/sparks-blog/employee-care-customer-care)

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#### [Customer Experience Vision 2016: A step by step guide](https://www.donnellyeffect.com/sparks-blog/customer-experience-vision-2016-a-step-by-step-guide)

[Mike Donnelly](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly) |  December 28, 2015

## As a leader, the new year is the *perfect* time to amp up your customer experience expectations.

[Read More](https://www.donnellyeffect.com/sparks-blog/customer-experience-vision-2016-a-step-by-step-guide)

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#### [Wondering If You Should Outsource Your Training?](https://www.donnellyeffect.com/sparks-blog/wondering-if-you-should-outsource-your-training-or-not)

[Donnelly Effect](https://www.donnellyeffect.com/sparks-blog/author/donnelly-effect) |  July 23, 2015

#### Training and devlopment of your people is vitally important to your organization's success.

Your people are your greatest...

[Read More](https://www.donnellyeffect.com/sparks-blog/wondering-if-you-should-outsource-your-training-or-not)

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#### [Shape Your Service Culture With Inspiration From The U.S. Constitution](https://www.donnellyeffect.com/sparks-blog/shape-your-service-culture-with-inspiration-from-the-u.s.-constitution)

[Mike Donnelly](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly) |  May 6, 2015

## **The U.S. Constitution is a timeless culture-shaping guiding light for our nation. Do you have a similar guiding light...**

[Read More](https://www.donnellyeffect.com/sparks-blog/shape-your-service-culture-with-inspiration-from-the-u.s.-constitution)

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#### [Service Culture Tip #2: Backstage Areas Fit For a Customer](https://www.donnellyeffect.com/sparks-blog/service-culture-tip-2-backstage-areas-fit-for-a-customer)

[Mike Donnelly](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly) |  May 4, 2015

## Kermit the Frog hanging out in his theater-what message does this backstage area send?

## “Our people are our most valuable...

[Read More](https://www.donnellyeffect.com/sparks-blog/service-culture-tip-2-backstage-areas-fit-for-a-customer)

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- <https://www.donnellyeffect.com/sparks-blog/topic/service-culture/page/2>

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#### About Us

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