Employee Onboarding Training_Donnelly Effect-3

CASE STUDY: New Leader Transition

Turbocharging an effective senior leadership transition

About The Company

A mid-sized gaming company used The Donnelly Group to turbocharge an effective senior leadership transition.

This is a mid-sized gaming and racing facility with 1,800 slot machines, a horse racing track, and a 128-room hotel.

Industry: Gaming, Racing, Hospitality

Location: Midwest

Employees: 467

Before The Donnelly Group: Company needed to rapidly build trust and keep business moving forward during a new senior leadership transition.

When there’s a shift in leadership, companies must have a proven plan in place to rapidly build trust and camaraderie without sacrificing the business. This fast-paced property had to transition its most senior leader in record time. Mid-level managers needed to build trust in their new reporting relationships while communicating an enhanced vision to front-line employees.


With The Donnelly Group: Fast Ramp-Up and Reduced Mid-Level Turnover 


Accelerated New Leader Transition program

With a departure date set, the hospitality company needed to align on expectations before introducing anyone new to its people or customers. The Donnelly Group developed, designed, and delivered a two-day leadership workshop for 25 key leaders by setting a mutually agreeable set of performance expectations.

As a result, the leadership team “ramped up” its business more quickly, improved trust and morale, and reduced mid-level turnover during what could have been a chaotic time for the business and its people.

Are you ready to begin YOUR customer service transformation?


to learn more or share the needs of your organization to see how the Donnelly Group can help.

(410) 212-4471

to chat, ask questions about how the Donnelly Group can help, or just to say hello!