Impact is six months of consulting on the six steps, with classic customer service resources for you to customize and implement within your organization. The templates are reusable and provide the roadmap for best-in-class service.
You will be paired with a Disney experienced Donnelly Group consultant who will meet with you each month to introduce and explain the monthly task. Your Donnelly Group consultant will hold you accountable and keep you on track with weekly check-ins.
The Donnelly Group used Disney-inspired guest service training that changed the perspective of our front-line staff (both contract and direct employees) and their managers to focus on visitor experience by adapting Disney guest service principles to work in our museum environment. Our internal service quality improved, then our external service quality improved. In just eight months, our visitor comment forms completely turned around from 70% negative to 70% positive!"
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Applying decades of Disney professional development & leadership experience, we help destination locations create customer loyalty by preparing their people to WORK HAPPY.