Manager and Supervisor Training_Donnelly Effect

Signature Service Programs

Impact your customer service

We Help You Do It.

If this describes you: “Our organization is primed for service improvement, just provide us with guidance and templates and we can implement ourselves”, then Impact is for you!

Impact is six months of consulting on the six steps, with classic customer service resources for you to customize and implement within your organization. The templates are reusable and provide the roadmap for best-in-class service.

You will be paired with a Disney experienced Donnelly Group consultant who will meet with you each month to introduce and explain the monthly task. Your Donnelly Group consultant will hold you accountable and keep you on track with weekly check-ins.


Six Steps, Six Months:

  • Month 1: Communicate goals, process, and expectations with your organization
  • Month 2: Involve your people in the process and outcomes
  • Month 3: Create the vision of success, and set the standards
  • Month 4: Educate your teams and share the tools and behaviors for success through learning and training
  • Month 5: Support the learning throughout the organizations people and process structures
  • Month 6: Sustain through rewarding, retraining, hiring, and messaging

Register NOW!

If you are ready to impact your customer service, register NOW!

The Donnelly Group used Disney-inspired guest service training that changed the perspective of our front-line staff (both contract and direct employees) and their managers to focus on visitor experience by adapting Disney guest service principles to work in our museum environment. Our internal service quality improved, then our external service quality improved. In just eight months, our visitor comment forms completely turned around from 70% negative to 70% positive!"

Museum Industry / A National Art Gallery

Can't decide which program is best for your organization?


to learn more or share the needs of your organization to see how we can help.

(410) 212-4471

to chat, ask questions about how the Donnelly Group can help!