Signature Service Programs_Donnelly Effect

Signature Service Programs

Improve Customer Service in Your Organization

Six Steps, Six Months

The Signature Service Programs follow our proprietary 6 step process for improving customer service in organizations with as little as 50 to upwards of 5,000 employees. With over 100 years combined Disney service experience in front line, leadership, consulting and training functions, The Donnelly Group has cultivated a proven and effective process for service improvement and support and we are excited to share it with you!  

You Do It.


A step-by-step program that shows you exactly what to do to implement a successful customer service program that delivers results. We guide you and you do it.

We Help You Do It.


Six months of consulting on the six steps, with classic customer service resources for you to customize and implement within your organization. We provide the resources and you do it.

We Do It For You.


Ignite is the most immersive program, with six months of partnering with your organization to create customized content, resources and implementation. 

Our Proprietary 6 Step Process:

  • Month 1: Communicate goals, process, and expectations with your organization
  • Month 2: Involve your people in the process and outcomes
  • Month 3: Create the vision of success, and set the standards 
  • Month 4: Educate your teams and share the tools and behaviors for success through learning and training
  • Month 5: Support the learning throughout the organizations people and process structures
  • Month 6: Sustain through rewarding, retraining, hiring, and messaging
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The Donnelly Group approaches CX programs with deep respect for our clients, who are often challenged with many competing initiatives and priorities. Like trying to change your tire at 50 miles per hour; changing behaviors and up-skilling your workforce while continuing operations is a difficult task. Organizations who take on this challenge are to be revered. It is with this perspective that we approach our work.

Our Happy Clients Include:

national gallery of art logo
world waterpark association logo
disney inspired customer service training

Learn more about the Donnelly Group

Contact Us!


to learn more or share the needs of your organization to see how the Donnelly Group can help.

(410) 212-4471

to chat, ask questions about how the Donnelly Group can help, or just to say hello!