The Signature Service Programs follow our proprietary 6 step process for improving customer service in organizations with as little as 50 to upwards of 5,000 employees. With over 100 years combined Disney service experience in front line, leadership, consulting and training functions, The Donnelly Group has cultivated a proven and effective process for service improvement and support and we are excited to share it with you!
A step-by-step program that shows you exactly what to do to implement a successful customer service program that delivers results. We guide you and you do it.
Six months of consulting on the six steps, with classic customer service resources for you to customize and implement within your organization. We provide the resources and you do it.
Ignite is the most immersive program, with six months of partnering with your organization to create customized content, resources and implementation.
to learn more or share the needs of your organization to see how the Donnelly Group can help.
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Applying decades of Disney professional development & leadership experience, we help destination locations create customer loyalty by preparing their people to WORK HAPPY.
