--- title: About Us | Donnelly Effect description: We apply decades of Disney professional development & leadership experience to help destination locations create CUSTOMER LOYALTY by preparing their people to WORK HAPPY. image: https://www.donnellyeffect.com/hubfs/Mike%20Donnelly%20Disney%20Experienced%20Keynote%20Speaker_About%20Us.png --- [![Donnelly-Group_Logo](https://www.donnellyeffect.com/hubfs/Donnelly-Group_Logo.png "Donnelly-Group_Logo")](https://www.donnellyeffect.com) [(410) 212-4471](tel:4102124471) - [LinkedIn](https://www.linkedin.com/company/donnelly-effect/) - [Twitter](https://twitter.com/donnellyeffect) - About - [About Us](https://www.donnellyeffect.com/about-us) - [What We Do](https://www.donnellyeffect.com/about-us-what-we-do) - [Who We Serve](https://www.donnellyeffect.com/about-us-who-we-serve) - [Our Executive Team](https://www.donnellyeffect.com/our-executive-team) - [Our Story](https://www.donnellyeffect.com/about-our-story) - Training - [Signature Service Programs](https://www.donnellyeffect.com/signature-service-programs) - [Kickstart](https://www.donnellyeffect.com/signature-service-programs-kickstart) - [Impact](https://www.donnellyeffect.com/signature-service-programs-impact) - [Ignite](https://www.donnellyeffect.com/signature-service-programs-ignite) - [Training Types](https://www.donnellyeffect.com/training-types) - [Executive Leadership](https://www.donnellyeffect.com/training-types-executive-leadership-development-workshops) - [Managers & Supervisors](https://www.donnellyeffect.com/training-types-manager-supervisor-training-workshops) - [Front-Line Employees](https://www.donnellyeffect.com/training-types-front-line-employee-development-training) - [Training Topics](https://www.donnellyeffect.com/training-topics) - [Customer Service](https://www.donnellyeffect.com/customer-service-training) - [Leadership](https://www.donnellyeffect.com/leadership-training) - [People Management](https://www.donnellyeffect.com/people-management-training) - [Service Culture](https://www.donnellyeffect.com/service-culture-training) - [Talent Selection & Hiring](https://www.donnellyeffect.com/talent-selection-hiring-training) - [Employee Onboarding](https://www.donnellyeffect.com/employee-onboarding-training) - [Training Delivery Methods](https://www.donnellyeffect.com/training-delivery-methods) - [Keynote Speaking](https://www.donnellyeffect.com/keynote-speaking) - Resources - [SPARKS! Blog](https://www.donnellyeffect.com/sparks-blog) - [Our Book: Unlock the Magic](https://www.donnellyeffect.com/unlock-the-magic) - [Book a Consultation](https://www.donnellyeffect.com/contact-us-donnelly-effect) ![About Us_Donnelly Effect](https://www.donnellyeffect.com/hubfs/About%20Us_Donnelly%20Effect.jpg "About Us_Donnelly Effect") ### About Us Disney Inspired...Uniquely the Donnelly Group ### About The Donnelly Group As the most senior Disney Institute facilitating partner, The Donnelly Group leverages our deep understanding of Disney business excellence by customizing and then implementing those principles for our clients. We speak your language. We live your world. We help you focus on **outcomes.** Having mastered the art of combining traditional practices with creative breakthroughs to spark surprise and DELIGHT in organizations, our programs are customized and designed for relevance and results within your organization. ![Mike Donnelly Disney Experienced Keynote Speaker_About Us](https://www.donnellyeffect.com/hs-fs/hubfs/Mike%20Donnelly%20Disney%20Experienced%20Keynote%20Speaker_About%20Us.png?width=567&name=Mike%20Donnelly%20Disney%20Experienced%20Keynote%20Speaker_About%20Us.png "Mike Donnelly Disney Experienced Keynote Speaker_About Us") #### Mike Donnelly For 15 years, Mike Donnelly gained practical customer facing and leadership experience at The Walt Disney Company. Working his way up from Jungle Cruise skipper on the WDW College Program to Resort Leader and Disney Institute facilitator; he is now a recognized expert, keynote speaker, facilitator and consultant in the principle of building successful corporate cultures that produce excellent customer experiences.  [Meet Mike](https://www.donnellyeffect.com/our-executive-team-michael-donnelly) #### Our History Since 1997, Donnelly Effect has been improving customer experiences, the work lives of employees, and leadership effectiveness for organizations throughout North and South America.  [Michael J. Donnelly](https://www.donnellyeffect.com/our-executive-team-michael-donnelly), Chief Effective Officer (CEO) of the Donnelly Group leads a select team of professionals who are eager to get to know you and help you and your organization **be effective**. [Our Story](https://www.donnellyeffect.com/about-our-story) #### Our Team [Our team](https://www.donnellyeffect.com/our-executive-team) is a network of of highly qualified, effective, experienced professionals-many of whom were colleagues while in the leadership ranks at **The Walt Disney Company**.  With over 150 years of combined experience, our practitioners, instructional designers, consultants, facilitators and graphics specialists create effective learning and development; resulting in clients with high-performing teams and unmatched customer experience. [Our Team](https://www.donnellyeffect.com/our-executive-team) ![Mike with Mickey2](https://www.donnellyeffect.com/hubfs/Mike%20with%20Mickey2.jpg "Mike with Mickey2") **EXPERIENCE THE DIFFERENCE** The Donnelly Group approaches CX programs with deep respect for our clients, who are often challenged with many competing initiatives and priorities.  Like trying to change your tire at 50 miles per hour; changing behaviors and up-skilling your workforce while continuing operations is a difficult task. Organizations who take on this challenge are to be revered.  It is with this perspective that we approach our work. ### Our Happy Clients Include: ![mlc-logo-maryland](https://www.donnellyeffect.com/hs-fs/hubfs/mlc-logo-maryland.png?width=125&name=mlc-logo-maryland.png "mlc-logo-maryland") ![national gallery of art logo](https://www.donnellyeffect.com/hs-fs/hubfs/national%20gallery%20of%20art%20logo.png?width=200&name=national%20gallery%20of%20art%20logo.png "national gallery of art logo") ![Simon-Logo](https://www.donnellyeffect.com/hs-fs/hubfs/Simon-Logo.jpg?width=175&name=Simon-Logo.jpg "Simon-Logo") ![clarkpublicutilities_logo](https://www.donnellyeffect.com/hs-fs/hubfs/clarkpublicutilities_logo.jpg?width=175&name=clarkpublicutilities_logo.jpg "clarkpublicutilities_logo") ![DerbyCityLogo_Horizontal_Color](https://www.donnellyeffect.com/hs-fs/hubfs/DerbyCityLogo_Horizontal_Color.png?width=175&name=DerbyCityLogo_Horizontal_Color.png "DerbyCityLogo_Horizontal_Color") ![world waterpark association logo](https://www.donnellyeffect.com/hs-fs/hubfs/world%20waterpark%20association%20logo.png?width=160&name=world%20waterpark%20association%20logo.png "world waterpark association logo") ![disney inspired customer service training](https://www.donnellyeffect.com/hs-fs/hubfs/Screen%20Shot%202020-02-26%20at%2012.08.35%20PM.png?width=1432&name=Screen%20Shot%202020-02-26%20at%2012.08.35%20PM.png "disney inspired customer service training") ### Learn more about The Donnelly Group #### Contact Us! ###### [EMAIL US](mailto:mike@donnellyeffect.com) to learn more or share the needs of your organization to see how the Donnelly Group can help. ###### [GIVE US A CALL!](tel:4102124471) ###### [(410) 212-4471](tel:4102124471) to chat, ask questions about how the Donnelly Group can help, or just to say hello! [Book a FREE Consultation](https://www.donnellyeffect.com/contact-us-donnelly-effect) ![Donnelly Group_Logo-2](https://www.donnellyeffect.com/hs-fs/hubfs/Donnelly%20Group_Logo-2.png?width=200&height=71&name=Donnelly%20Group_Logo-2.png "Donnelly Group_Logo-2") Creating customer loyalty by preparing people to work happy. - Annapolis, MD - [(410) 212-4471](http://#) - [mike@donnellyeffect.com](mailto:mike@donnellyeffect.com) - [Twitter](https://twitter.com/DonnellyEffect) - [Linkedin](https://www.linkedin.com/company/donnelly-effect/) #### Explore - [What We Do](https://www.donnellyeffect.com/about-us-what-we-do) - [Who We Serve](https://www.donnellyeffect.com/about-us-who-we-serve) - [Signature Service Programs](https://www.donnellyeffect.com/signature-service-programs) - [Training Types](https://www.donnellyeffect.com/training-types) - [Training Topics](https://www.donnellyeffect.com/training-topics) - [Speaking](https://www.donnellyeffect.com/keynote-speaking) #### About Us Applying decades of Disney professional development & leadership experience, we help destination locations create customer loyalty by preparing their people to WORK HAPPY. #### Recent SPARKS! 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