Organizations want people on the front-lines to be friendly, courteous and helpful. Experience proves that customers want these traits, and more, in the people who serve them. What makes a customer perceive that an employee was friendly, knowledgeable, courteous, welcoming, helpful? What is it is that makes a customer feel like they have been served well? It is the experience that results from the aggregate of employee behaviors, actions and tone.
Our Front Line Employee Training is ideal for those who are new to the workforce and seasoned employees who would benefit from introduction or reinforcement of standards, skills and a little motivation.
If we can ensure that our employees know, understand and practice behaviors, actions and tone; we can create a customer experience that is friendly, helpful and courteous. Donnelly Effect customer service training is differentiated because we set expectations on how front line people interact with their customer, how managers and supervisors lead the charge, and how internal people support the front line.
8 Essentials for Front-Line Employees
Learn the 8 essential strategies to deliver an outstanding service every time.
Not every customer experience is going to be outstanding; learn the tools of service recovery to turn disgruntled customers into raving fans!
People, Place and Process
Learn how to use the 3 service channels to deliver outstanding customer experiences.
Awesome Arrivals and Fond Farewells
From your customer's first interaction to their last, ensure their experience is awesome and authentic.