--- title: Front Line Employee Development and Training description: Our Front Line Employee Training is ideal for new and seasoned employees who would benefit from introduction or reinforcement of standards, skills and motivation.   --- [![Donnelly-Group_Logo](https://www.donnellyeffect.com/hubfs/Donnelly-Group_Logo.png "Donnelly-Group_Logo")](https://www.donnellyeffect.com) [(410) 212-4471](tel:4102124471) - [LinkedIn](https://www.linkedin.com/company/donnelly-effect/) - [Twitter](https://twitter.com/donnellyeffect) - About - [About Us](https://www.donnellyeffect.com/about-us) - [What We Do](https://www.donnellyeffect.com/about-us-what-we-do) - [Who We Serve](https://www.donnellyeffect.com/about-us-who-we-serve) - [Our Executive Team](https://www.donnellyeffect.com/our-executive-team) - [Our Story](https://www.donnellyeffect.com/about-our-story) - Training - [Signature Service Programs](https://www.donnellyeffect.com/signature-service-programs) - [Kickstart](https://www.donnellyeffect.com/signature-service-programs-kickstart) - [Impact](https://www.donnellyeffect.com/signature-service-programs-impact) - [Ignite](https://www.donnellyeffect.com/signature-service-programs-ignite) - [Training Types](https://www.donnellyeffect.com/training-types) - [Executive Leadership](https://www.donnellyeffect.com/training-types-executive-leadership-development-workshops) - [Managers & Supervisors](https://www.donnellyeffect.com/training-types-manager-supervisor-training-workshops) - [Front-Line Employees](https://www.donnellyeffect.com/training-types-front-line-employee-development-training) - [Training Topics](https://www.donnellyeffect.com/training-topics) - [Customer Service](https://www.donnellyeffect.com/customer-service-training) - [Leadership](https://www.donnellyeffect.com/leadership-training) - [People Management](https://www.donnellyeffect.com/people-management-training) - [Service Culture](https://www.donnellyeffect.com/service-culture-training) - [Talent Selection & Hiring](https://www.donnellyeffect.com/talent-selection-hiring-training) - [Employee Onboarding](https://www.donnellyeffect.com/employee-onboarding-training) - [Training Delivery Methods](https://www.donnellyeffect.com/training-delivery-methods) - [Keynote Speaking](https://www.donnellyeffect.com/keynote-speaking) - Resources - [SPARKS! Blog](https://www.donnellyeffect.com/sparks-blog) - [Our Book: Unlock the Magic](https://www.donnellyeffect.com/unlock-the-magic) - [Book a Consultation](https://www.donnellyeffect.com/contact-us-donnelly-effect) ![Group Training](https://www.donnellyeffect.com/hs-fs/hubfs/Group%20Training.jpg?width=4324&name=Group%20Training.jpg "Group Training") ### Front Line Employee Development & Training Create a customer experience that is friendly, helpful and courteous # Shape a Culture of Service Organizations want people on the front-lines to be friendly, courteous and helpful.  Experience proves that customers want these traits, and more, in the people who serve them.  What makes a customer perceive that an employee was friendly, knowledgeable, courteous, welcoming, helpful?  What is it is that makes a customer feel like they have been served well?  It is the experience that results from the aggregate of employee behaviors, actions and tone.   Our Front Line Employee Training is ideal for those who are new to the workforce *and* seasoned employees who would benefit from introduction or reinforcement of standards, skills and a little motivation.     If we can ensure that our employees know, understand and practice behaviors, actions and tone; we can create a customer experience that is friendly, helpful and courteous.  Donnelly Effect customer service training is differentiated because we set expectations on how front line people interact with their customer, how managers and supervisors [ lead the charge](https://www.donnellyeffect.com/sparks-blog-2/leadership-lessons-from-a-coach-4-easy-steps), and how internal people support the front line. Workshop and Keynote Topics: # [**![Spark Icon](https://www.donnellyeffect.com/hs-fs/hubfs/Spark%20Icon.png?width=35&name=Spark%20Icon.png)**](https://www.donnellyeffect.com/customer-service-training)**Customer Service ** *8 Essentials for Front-Line Employees* Learn the 8 essential strategies to deliver an outstanding service every time. # **![Spark Icon](https://www.donnellyeffect.com/hs-fs/hubfs/Spark%20Icon.png?width=35&name=Spark%20Icon.png)****Customer Service** *Service Recovery* Not every customer experience is going to be outstanding; learn the tools of service recovery to turn disgruntled customers into raving fans! # **![Spark Icon](https://www.donnellyeffect.com/hs-fs/hubfs/Spark%20Icon.png?width=35&name=Spark%20Icon.png)Customer Service ** *People, Place and Process* Learn how to use the 3 service channels to deliver outstanding customer experiences. # **![Spark Icon](https://www.donnellyeffect.com/hs-fs/hubfs/Spark%20Icon.png?width=35&name=Spark%20Icon.png)Customer Service ** *Awesome Arrivals and Fond Farewells* From your customer's first interaction to their last, ensure their experience is awesome and authentic. ###### All of our topics are available as a 1 day workshop, 3 day seminar, keynote presentation or online.  ![Training Type Icons_Linear](https://www.donnellyeffect.com/hs-fs/hubfs/Training%20Type%20Icons_Linear.png?width=700&name=Training%20Type%20Icons_Linear.png) #### Book Your Training TODAY! ###### [EMAIL US](mailto:mike@donnellyeffect.com) to learn more or share the needs of your organization to see how Donnelly Effect can help. ###### [GIVE US A CALL!](tel:4102124471) ###### [(410) 212-4471](tel:4102124471) to chat, ask questions about how Donnelly Effect can help, or just to say hello! [Book a Consultation](https://www.donnellyeffect.com/contact-us-donnelly-effect) ![Donnelly Group_Logo-2](https://www.donnellyeffect.com/hs-fs/hubfs/Donnelly%20Group_Logo-2.png?width=200&height=71&name=Donnelly%20Group_Logo-2.png "Donnelly Group_Logo-2") Creating customer loyalty by preparing people to work happy. - Annapolis, MD - [(410) 212-4471](http://#) - [mike@donnellyeffect.com](mailto:mike@donnellyeffect.com) - [Twitter](https://twitter.com/DonnellyEffect) - [Linkedin](https://www.linkedin.com/company/donnelly-effect/) #### Explore - [What We Do](https://www.donnellyeffect.com/about-us-what-we-do) - [Who We Serve](https://www.donnellyeffect.com/about-us-who-we-serve) - [Signature Service Programs](https://www.donnellyeffect.com/signature-service-programs) - [Training Types](https://www.donnellyeffect.com/training-types) - [Training Topics](https://www.donnellyeffect.com/training-topics) - [Speaking](https://www.donnellyeffect.com/keynote-speaking) #### About Us Applying decades of Disney professional development & leadership experience, we help destination locations create customer loyalty by preparing their people to WORK HAPPY. #### Recent SPARKS! 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