Ignite is the most immersive program, with six months of partnering with your organization to create customized content, resources and implementation.
You will be paired with a Disney experience Donnelly Group consultant who will meet with you several times each month to move through the six steps in a comprehensive manner to ensure buy in and the most effective results.
The Donnelly Group training was specific to our casino, focusing on how to delight and serve our customer population. As a result, we noticed a larger percentage of the demographic returned to play the games. Guest comment card feedback also improved by 27%. But perhaps most interesting, guests began leaving bigger tips as employee morale improved with their newfound skills and confidence.
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Applying decades of Disney professional development & leadership experience, we help destination locations create customer loyalty by preparing their people to WORK HAPPY.