--- title: Online Training | Donnelly Effect description: Our online customer service training and leadership development workshops (with key video components) are effective, efficient, interactive, and impactful. image: https://www.donnellyeffect.com/hubfs/Manager%20and%20Supervisor%20Training_Donnelly%20Effect.jpg --- [![Donnelly-Group_Logo](https://www.donnellyeffect.com/hubfs/Donnelly-Group_Logo.png "Donnelly-Group_Logo")](https://www.donnellyeffect.com) [(410) 212-4471](tel:4102124471) - [LinkedIn](https://www.linkedin.com/company/donnelly-effect/) - [Twitter](https://twitter.com/donnellyeffect) - About - [About Us](https://www.donnellyeffect.com/about-us) - [What We Do](https://www.donnellyeffect.com/about-us-what-we-do) - [Who We Serve](https://www.donnellyeffect.com/about-us-who-we-serve) - [Our Executive Team](https://www.donnellyeffect.com/our-executive-team) - [Our Story](https://www.donnellyeffect.com/about-our-story) - Training - [Signature Service Programs](https://www.donnellyeffect.com/signature-service-programs) - [Kickstart](https://www.donnellyeffect.com/signature-service-programs-kickstart) - [Impact](https://www.donnellyeffect.com/signature-service-programs-impact) - [Ignite](https://www.donnellyeffect.com/signature-service-programs-ignite) - [Training Types](https://www.donnellyeffect.com/training-types) - [Executive Leadership](https://www.donnellyeffect.com/training-types-executive-leadership-development-workshops) - [Managers & Supervisors](https://www.donnellyeffect.com/training-types-manager-supervisor-training-workshops) - [Front-Line Employees](https://www.donnellyeffect.com/training-types-front-line-employee-development-training) - [Training Topics](https://www.donnellyeffect.com/training-topics) - [Customer Service](https://www.donnellyeffect.com/customer-service-training) - [Leadership](https://www.donnellyeffect.com/leadership-training) - [People Management](https://www.donnellyeffect.com/people-management-training) - [Service Culture](https://www.donnellyeffect.com/service-culture-training) - [Talent Selection & Hiring](https://www.donnellyeffect.com/talent-selection-hiring-training) - [Employee Onboarding](https://www.donnellyeffect.com/employee-onboarding-training) - [Training Delivery Methods](https://www.donnellyeffect.com/training-delivery-methods) - [Keynote Speaking](https://www.donnellyeffect.com/keynote-speaking) - Resources - [SPARKS! Blog](https://www.donnellyeffect.com/sparks-blog) - [Our Book: Unlock the Magic](https://www.donnellyeffect.com/unlock-the-magic) - [Book a Consultation](https://www.donnellyeffect.com/contact-us-donnelly-effect) ![online customer service Training Donnelly Effect](https://www.donnellyeffect.com/hs-fs/hubfs/Manager%20and%20Supervisor%20Training_Donnelly%20Effect.jpg?width=1920&name=Manager%20and%20Supervisor%20Training_Donnelly%20Effect.jpg "online customer service Training Donnelly Effect") ### Online Training NEW Online Customer Service Training and Leadership Development Workshops! ### Training Re-Imagined #### Our new online customer service training and leadership development workshops (with key video components) are effective, efficient, interactive, and impactful. We like to describe it as uniquely Donnelly Effect, reimagined...that is, the same creative breakthroughs designed for relevance and results, transformed into on-demand interactive video and learning components focused on outcomes!  This completely customizable on demand e-learning platform arms leaders with tactical steps to protect employees while also supporting and delivering strategies that create world-class customer experiences. [![Sample-Customer-Service-Online-Training_Donnelly-Effect-1](https://www.donnellyeffect.com/hs-fs/hubfs/Sample-Customer-Service-Online-Training_Donnelly-Effect-1.png?width=578&name=Sample-Customer-Service-Online-Training_Donnelly-Effect-1.png "Sample-Customer-Service-Online-Training_Donnelly-Effect-1")](https://www.surveymonkey.com/r/DonnellyEffect) Choose from our essential topics or customize your own: # **![Spark Icon](https://www.donnellyeffect.com/hs-fs/hubfs/Spark%20Icon.png?width=35&name=Spark%20Icon.png)Customer Service ** *Build Loyalty by Design* Outstanding customer experience is a competitive advantage for an organization's brand. Learn how to optimize it and realize your potential! # **![Spark Icon](https://www.donnellyeffect.com/hs-fs/hubfs/Spark%20Icon.png?width=35&name=Spark%20Icon.png)Leadership ** *Inspire + Deliver* Learn how leaders inspire every employee to learn, care and deliver; resulting in a stronger and more productive organization. # **![Spark Icon](https://www.donnellyeffect.com/hs-fs/hubfs/Spark%20Icon.png?width=35&name=Spark%20Icon.png)People Management ** *Raise 'Em Up!* In this workshop, participants learn how to shift from managing their staff to supporting their team...and unlocking your people potential. # **![Spark Icon](https://www.donnellyeffect.com/hs-fs/hubfs/Spark%20Icon.png?width=35&name=Spark%20Icon.png)Service Culture ** *Improve Employee Engagement + Brand Equity* Learn how excellence becomes commonplace in high-performing organizations through common values, language and processes. # **![Spark Icon](https://www.donnellyeffect.com/hs-fs/hubfs/Spark%20Icon.png?width=35&name=Spark%20Icon.png)Talent Selection & Hiring ** *How to Recruit, Hire & Retain Best-Fit Employees* Learn strategies and proven best practices to recruit, hire and retain the right talent that will help your organization thrive! # **![Spark Icon](https://www.donnellyeffect.com/hs-fs/hubfs/Spark%20Icon.png?width=35&name=Spark%20Icon.png)Employee Onboarding ** *Move from Compliance to Commitment* In this workshop, learn why effective new employee onboarding matters to your customers and your organization; and the strategies to make it powerful.   # **![Spark Icon](https://www.donnellyeffect.com/hs-fs/hubfs/Spark%20Icon.png?width=35&name=Spark%20Icon.png)Customer Service ** *8 Essentials for Front Line Employees* Learn the 8 essential strategies to deliver an outstanding service every time. # **![Spark Icon](https://www.donnellyeffect.com/hs-fs/hubfs/Spark%20Icon.png?width=35&name=Spark%20Icon.png)Customer Service ** *Awesome Arrivals + Fond Farewells* Not every customer experience is going to be outstanding; learn the tools of service recovery to turn disgruntled customers into raving fans! # **![Spark Icon](https://www.donnellyeffect.com/hs-fs/hubfs/Spark%20Icon.png?width=35&name=Spark%20Icon.png)Customer Service ** *Service Recovery* Learn how to use the 3 service channels to deliver outstanding customer experiences. # **![Spark Icon](https://www.donnellyeffect.com/hs-fs/hubfs/Spark%20Icon.png?width=35&name=Spark%20Icon.png)Customer Service ** *People, Place + Process* From your customer's first interaction to their last, ensure their experience is awesome and authentic. # **![Spark Icon](https://www.donnellyeffect.com/hs-fs/hubfs/Spark%20Icon.png?width=35&name=Spark%20Icon.png)Customized Topics** *Because Every Organization is Unique* Each organization is unique, and we are happy to work with you to customize sessions tailored to your specific needs. ### What Clients Are Saying: *"What a great pleasure it is to work with Mike Donnelly and Donnelly Effect! While we were in the process of designing an onsite instructor-led course, they quickly switched gears and developed a top-notch online customer service program, with a limited amount of time! Their ability to present relevant information for our business makes the training extremely valuable and engaging. I received nothing but positive feedback about the program! It’s not just the topics he speaks to, but Mike’s passion and dynamic ability to connect through inspirational examples that sets him apart from other training programs."* ***Mike McClean | Clark Public Utilities*** ![Online Customer Service Training Sample Video](https://www.donnellyeffect.com/hs-fs/hubfs/Screen%20Shot%202020-08-28%20at%2010.30.38%20AM.png?width=866&name=Screen%20Shot%202020-08-28%20at%2010.30.38%20AM.png "Online Customer Service Training Sample Video") ### Take a look at the video from our sample online training #### Book Your Training TODAY! ###### [EMAIL US](mailto:mike@donnellyeffect.com) to learn more or share the needs of your organization to see how Donnelly Effect can help. ###### [GIVE US A CALL!](tel:4102124471) ###### [(410) 212-4471](tel:4102124471) to chat, ask questions about how Donnelly Effect can help, or just to say hello! [Book a Consultation](https://www.donnellyeffect.com/contact-us-donnelly-effect) ![Donnelly Group_Logo-2](https://www.donnellyeffect.com/hs-fs/hubfs/Donnelly%20Group_Logo-2.png?width=200&height=71&name=Donnelly%20Group_Logo-2.png "Donnelly Group_Logo-2") Creating customer loyalty by preparing people to work happy. - Annapolis, MD - [(410) 212-4471](http://#) - [mike@donnellyeffect.com](mailto:mike@donnellyeffect.com) - [Twitter](https://twitter.com/DonnellyEffect) - [Linkedin](https://www.linkedin.com/company/donnelly-effect/) #### Explore - [What We Do](https://www.donnellyeffect.com/about-us-what-we-do) - [Who We Serve](https://www.donnellyeffect.com/about-us-who-we-serve) - [Signature Service Programs](https://www.donnellyeffect.com/signature-service-programs) - [Training Types](https://www.donnellyeffect.com/training-types) - [Training Topics](https://www.donnellyeffect.com/training-topics) - [Speaking](https://www.donnellyeffect.com/keynote-speaking) #### About Us Applying decades of Disney professional development & leadership experience, we help destination locations create customer loyalty by preparing their people to WORK HAPPY. #### Recent SPARKS! 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