online customer service Training Donnelly Effect

Online Training

NEW Online Customer Service Training and Leadership Development Workshops!

Training Re-Imagined

Our new online customer service training and leadership development workshops (with key video components) are effective, efficient, interactive, and impactful.

We like to describe it as uniquely Donnelly Effect, reimagined...that is, the same creative breakthroughs designed for relevance and results, transformed into on-demand interactive video and learning components focused on outcomes!

This completely customizable on demand e-learning platform arms leaders with tactical steps to protect employees while also supporting and delivering strategies that create world-class customer experiences.

Choose from our essential topics or customize your own:

Spark IconCustomer Service 

Build Loyalty by Design

Outstanding customer experience is a competitive advantage for an organization's brand. Learn how to optimize it and realize your potential!

Spark IconLeadership 

Inspire + Deliver

Learn how leaders inspire every employee to learn, care and deliver; resulting in a stronger and more productive organization.

Spark IconPeople Management 

Raise 'Em Up!

In this workshop, participants learn how to shift from managing their staff to supporting their team...and unlocking your people potential.

Spark IconService Culture 

Improve Employee Engagement + Brand Equity

Learn how excellence becomes commonplace in high-performing organizations through common values, language and processes.

Spark IconTalent Selection & Hiring 

How to Recruit, Hire & Retain Best-Fit Employees

Learn strategies and proven best practices to recruit, hire and retain the right talent that will help your organization thrive!

Spark IconEmployee Onboarding 

Move from Compliance to Commitment

In this workshop, learn why effective new employee onboarding matters to your customers and your organization; and the strategies to make it powerful.


Spark IconCustomer Service 

8 Essentials for Front Line Employees

Learn the 8 essential strategies to deliver an outstanding service every time.

Spark IconCustomer Service 

Awesome Arrivals + Fond Farewells

Not every customer experience is going to be outstanding; learn the tools of service recovery to turn disgruntled customers into raving fans!

Spark IconCustomer Service 

Service Recovery

Learn how to use the 3 service channels to deliver outstanding customer experiences.

Spark IconCustomer Service 

People, Place + Process

From your customer's first interaction to their last, ensure their experience is awesome and authentic.

Spark IconCustomized Topics

Because Every Organization is Unique

Each organization is unique, and we are happy to work with you to customize sessions tailored to your specific needs.

What Clients Are Saying:

"What a great pleasure it is to work with Mike Donnelly and Donnelly Effect! While we were in the process of designing an onsite instructor-led course, they quickly switched gears and developed a top-notch online customer service program, with a limited amount of time! Their ability to present relevant information for our business makes the training extremely valuable and engaging. I received nothing but positive feedback about the program! It’s not just the topics he speaks to, but Mike’s passion and dynamic ability to connect through inspirational examples that sets him apart from other training programs."
Mike McClean | Clark Public Utilities
Online Customer Service Training Sample Video

Take a look at the video from our sample online training

Book Your Training TODAY!


to learn more or share the needs of your organization to see how Donnelly Effect can help.

(410) 212-4471

to chat, ask questions about how Donnelly Effect can help, or just to say hello!