What is a service culture?
A culture of service is an organizational culture that prioritizes customer service in all goals, decisions, actions, and everyday operations. When an organization has a heart for service, each employee is connected emotionally to a world-class service outcome.
Better yet, a service culture is thriving when it becomes the FOUNDATION of everything that happens in your organization; when decisions, behaviors, strategies, meetings, interactions, signage, forms, messages, etc. are ALL designed and executed to support and sustain service delivery-to both internal and external customers.