Struggling to keep your customers happy & returning?

We can help you change that!

Want to provide best-in-class service but don't know where to start?

We can help!

Are your employees disengaged?

We can help you change that.

Have you been charged with improving service but lack resources & time?

We can help you.

Is your organization suffering from poor online reviews?

We can help you change that!

Our Purpose

Applying decades of Disney professional development & leadership experience, we help destination locations create CUSTOMER LOYALTY by preparing their people to WORK HAPPY.

What We Do

Through our customer service and leadership development training programs, we help destination locations develop responsible, engaged, inspired leaders and employees who work happy, delight your customers, and improve business results.

Meet Mike

Mike Donnelly is a recognized expert, keynote speaker, facilitator and consultant in customer service and leadership development. Leveraging 20+ years of experience from The Walt Disney Company, he and his team help clients achieve high performing service cultures and positive business results.

Effective Professional Development

Engage executives, leaders and employees with in-person or online professional development training designed to improve customer loyalty:

Training Types

Engage executives, leaders and employees in professional development workshops designed to improve customer loyalty. Our training workshops are ideal for CEO’s, Executives, Leaders, Managers and Front-Line employees seeking to improve employee engagement, shape a culture of service and improve employee and customer loyalty.

Training Topics

Our training topics focus on practical, effective, sustainable solutions to improve customer loyalty and business results. Learn from your facilitator and participants as ideas and applications are presented; through the use of examples you will leave with customized, actionable solutions to incorporate right away in your organization! 

Our Happy Clients

Organizations we've partnered with to develop responsible, engaged, inspired leaders and employees who work happy AND delight their customers include:
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