Excellence Is a Habit
Mike Donnelly
| July 21, 2023
The Power of Storytelling in Customer Service: Engage, Inspire, and Succeed
Mike Donnelly
| June 21, 2023
In the dynamic world of business, customer service plays a vital role in building lasting relationships with customers.
One of...
Full-Circle Visitor Feedback Loops Help Refine the Customer Experience
Mike Donnelly
| May 17, 2023
In an era where “experiences” are everything, destination venues are under pressure to become the outing of choice.
Keeping...
Everything Speaks: What Message Are You Sending Your Guests?
Mike Donnelly
| April 11, 2023
Museums and galleries have a unique way of influencing the guest experience in that the engagement between the visitor and the...
Planning a Change? Prep Your Communication Strategy First
Mike Donnelly
| March 8, 2023
What makes a visitor experience great?
If you polled your visitors and employees, their answers might include things like...
Cultural Property Protection and the Customer Experience: Can They Coexist?
Mike Donnelly
| February 2, 2023
Recently, I attended the Smithsonian's National Conference on Cultural Property Protection.
The Smithsonian dedicates an...
It’s Time to Put a “Laser-Focus” On Your Company Mission
Mike Donnelly
| January 25, 2023
Why organizations with well-defined missions achieve better results.
To connect with your customers, you need a mission and a...
Writing a Heartfelt Holiday Toast? Here’s My Toast to You This Holiday Season
Mike Donnelly
| December 9, 2022
A message for you and tips for writing a holiday party toast that’s as festive as the halls you’ve decked!
The Christmas season...
The Preboarding New Hire Welcome Letter You Should Add to Your Orientation Program (Template)
Mike Donnelly
| October 13, 2022
Your latest candidate signed your offer letter and agreed to a start date—congrats! Now what?
The period between accepting an...
Big Transformations Require Big Investments in the Fundamentals
Mike Donnelly
| August 31, 2022
We often talk about our front-line workers and C-suite leaders, but how are we protecting our middle managers?
We ask a lot of...
