Training Types_Donnelly Effect

Training Topics

Engage executives, leaders and employees in workshops designed to improve customer loyalty.

Disney-Inspired...Uniquely Donnelly Effect

We speak your language. We live your world. We help you focus on outcomes. Having mastered the art of combining traditional practices with creative breakthroughs to spark surprise and DELIGHT in organizations, our programs are customized and designed for relevance and results within your organization.

Our training workshops focus on practical, effective, sustainable solutions to improve customer loyalty and business results. Learn from your facilitator and participants as ideas and applications are presented; through use of examples you will leave with customized, actionable solutions to incorporate right away in your organization!

Spark IconCustomer Service 

Build Loyalty by Design

Outstanding customer experience is a competitive advantage for an organization's brand. Learn how to optimize it and realize your potential!

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Spark IconLeadership

Inspire + Deliver

How leaders inspire every employee to learn, care and deliver; resulting in a stronger and more productive organization.

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Spark IconPeople Management 

Raise 'Em Up!

Learn how to shift from managing your staff to supporting your team and unlock your people potential. 

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Spark IconService Culture 

Improve Employee Engagement + Guest Experience

Learn how excellence becomes commonplace in high-performing organizations through common values, language and processes.

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Talent Selection & Hiring

How to Recruit, Hire and Retain Best-Fit Employees

Learn strategies and proven best practices to recruit, hire and retain the right talent that will help your organization thrive!

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Spark IconEmployee Onboarding 

Move from Compliance to Commitment

Why effective employee onboarding matters to your customers and your organization; and the strategies to make it powerful.

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All of our topics are available as a 1 day workshop, 3 day seminar, keynote presentation or online. 

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(410) 212-4471

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