--- title: SPARKS! Blog | Donnelly Effect | Disney description: Disney | Applying decades of Disney professional development & leadership experience, we help destination locations create CUSTOMER LOYALTY by preparing their people to WORK HAPPY. --- [![Donnelly-Group\_Logo](https://www.donnellyeffect.com/hubfs/Donnelly-Group_Logo.png "Donnelly-Group_Logo")](https://www.donnellyeffect.com) [(410) 212-4471](tel:4102124471) - [LinkedIn](https://www.linkedin.com/company/donnelly-effect/) - [Twitter](https://twitter.com/donnellyeffect) - About - [About Us](https://www.donnellyeffect.com/about-us) - [What We Do](https://www.donnellyeffect.com/about-us-what-we-do) - [Who We Serve](https://www.donnellyeffect.com/about-us-who-we-serve) - [Our Executive Team](https://www.donnellyeffect.com/our-executive-team) - [Our Story](https://www.donnellyeffect.com/about-our-story) - Training - [Signature Service Programs](https://www.donnellyeffect.com/signature-service-programs) - [Kickstart](https://www.donnellyeffect.com/signature-service-programs-kickstart) - [Impact](https://www.donnellyeffect.com/signature-service-programs-impact) - [Ignite](https://www.donnellyeffect.com/signature-service-programs-ignite) - [Training Types](https://www.donnellyeffect.com/training-types) - [Executive Leadership](https://www.donnellyeffect.com/training-types-executive-leadership-development-workshops) - [Managers & Supervisors](https://www.donnellyeffect.com/training-types-manager-supervisor-training-workshops) - [Front-Line Employees](https://www.donnellyeffect.com/training-types-front-line-employee-development-training) - [Training Topics](https://www.donnellyeffect.com/training-topics) - [Customer Service](https://www.donnellyeffect.com/customer-service-training) - [Leadership](https://www.donnellyeffect.com/leadership-training) - [People Management](https://www.donnellyeffect.com/people-management-training) - [Service Culture](https://www.donnellyeffect.com/service-culture-training) - [Talent Selection & Hiring](https://www.donnellyeffect.com/talent-selection-hiring-training) - [Employee Onboarding](https://www.donnellyeffect.com/employee-onboarding-training) - [Training Delivery Methods](https://www.donnellyeffect.com/training-delivery-methods) - [Keynote Speaking](https://www.donnellyeffect.com/keynote-speaking) - Resources - [SPARKS! 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Everybody doesn't do this??](https://www.donnellyeffect.com/sparks-blog/wait-what-everybody-doesnt-do-this) [Mike Donnelly](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly) | March 7, 2016 Looking back, growing up professionally at the Walt Disney Company was more of a privilege than I ever realized. Until very... [Read More](https://www.donnellyeffect.com/sparks-blog/wait-what-everybody-doesnt-do-this) [![](https://www.donnellyeffect.com/hubfs/Mike_Disney_Jungle_Cruise_4.jpg)](https://www.donnellyeffect.com/sparks-blog/the-disney-leadership-difference-involve) - [Facebook](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fthe-disney-leadership-difference-involve&t=The%20Disney%20leadership%20Difference:%20Involve) - [Twitter](https://twitter.com/intent/tweet?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fthe-disney-leadership-difference-involve&text=:%20) - [Linkedin](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fthe-disney-leadership-difference-involve&title=The%20Disney%20leadership%20Difference:%20Involve&summary=) - [googleplus](https://plus.google.com/share?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fthe-disney-leadership-difference-involve) #### [The Disney leadership Difference: Involve](https://www.donnellyeffect.com/sparks-blog/the-disney-leadership-difference-involve) [Mike Donnelly](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly) | October 22, 2015 ## This is the 3rd in a series of 4 blog posts about how Disney leaders go from good to great. Last week we discussed the power... [Read More](https://www.donnellyeffect.com/sparks-blog/the-disney-leadership-difference-involve) [![](https://www.donnellyeffect.com/hubfs/Reward_and_Recognition.jpg)](https://www.donnellyeffect.com/sparks-blog/disney-leadership-difference-reward-and-recognize) - [Facebook](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fdisney-leadership-difference-reward-and-recognize&t=The%20Disney%20Leadership%20Difference:%20Reward%20and%20Recognize) - [Twitter](https://twitter.com/intent/tweet?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fdisney-leadership-difference-reward-and-recognize&text=:%20) - [Linkedin](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fdisney-leadership-difference-reward-and-recognize&title=The%20Disney%20Leadership%20Difference:%20Reward%20and%20Recognize&summary=) - [googleplus](https://plus.google.com/share?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fdisney-leadership-difference-reward-and-recognize) #### [The Disney Leadership Difference: Reward and Recognize](https://www.donnellyeffect.com/sparks-blog/disney-leadership-difference-reward-and-recognize) [Mike Donnelly](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly) | September 30, 2015 ## This is the 2nd in a series of 4 blog posts about how Disney leaders go from good to great. Our last blog post [The Disney...](https://www.donnellyeffect.com/sparks-blog-2/the-disney-leadership-difference-listen) [Read More](https://www.donnellyeffect.com/sparks-blog/disney-leadership-difference-reward-and-recognize) [![](https://www.donnellyeffect.com/hubfs/disney_leaders_listen.jpg)](https://www.donnellyeffect.com/sparks-blog/the-disney-leadership-difference-listen) - [Facebook](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fthe-disney-leadership-difference-listen&t=The%20Disney%20Leadership%20Difference:%20Listen) - [Twitter](https://twitter.com/intent/tweet?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fthe-disney-leadership-difference-listen&text=:%20) - [Linkedin](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fthe-disney-leadership-difference-listen&title=The%20Disney%20Leadership%20Difference:%20Listen&summary=) - [googleplus](https://plus.google.com/share?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fthe-disney-leadership-difference-listen) #### [The Disney Leadership Difference: Listen](https://www.donnellyeffect.com/sparks-blog/the-disney-leadership-difference-listen) [Mike Donnelly](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly) | September 9, 2015 ## This is the 1st in a series of 4 blog posts about how Disney leaders go from good to great. I’m often asked about the Disney... [Read More](https://www.donnellyeffect.com/sparks-blog/the-disney-leadership-difference-listen) [![](https://www.donnellyeffect.com/hubfs/Top_5_Reasons_to_Outsource_your_training_HANDOUT-3.pdf)](https://www.donnellyeffect.com/sparks-blog/wondering-if-you-should-outsource-your-training-or-not) - [Facebook](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fwondering-if-you-should-outsource-your-training-or-not&t=Wondering%20If%20You%20Should%20Outsource%20Your%20Training) - [Twitter](https://twitter.com/intent/tweet?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fwondering-if-you-should-outsource-your-training-or-not&text=:%20) - [Linkedin](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fwondering-if-you-should-outsource-your-training-or-not&title=Wondering%20If%20You%20Should%20Outsource%20Your%20Training?&summary=) - [googleplus](https://plus.google.com/share?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fwondering-if-you-should-outsource-your-training-or-not) #### [Wondering If You Should Outsource Your Training?](https://www.donnellyeffect.com/sparks-blog/wondering-if-you-should-outsource-your-training-or-not) [Donnelly Effect](https://www.donnellyeffect.com/sparks-blog/author/donnelly-effect) | July 23, 2015 #### Training and devlopment of your people is vitally important to your organization's success. Your people are your greatest... [Read More](https://www.donnellyeffect.com/sparks-blog/wondering-if-you-should-outsource-your-training-or-not) [![](https://www.donnellyeffect.com/hs-fs/hub/473127/file-2601881082.jpg)](https://www.donnellyeffect.com/sparks-blog/narrative-leadership-the-magic-of-organizational-storytelling) - [Facebook](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fnarrative-leadership-the-magic-of-organizational-storytelling&t=Narrative%20Leadership:%20The%20Magic%20of%20Organizational%20Storytelling) - [Twitter](https://twitter.com/intent/tweet?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fnarrative-leadership-the-magic-of-organizational-storytelling&text=:%20) - [Linkedin](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fnarrative-leadership-the-magic-of-organizational-storytelling&title=Narrative%20Leadership:%20The%20Magic%20of%20Organizational%20Storytelling&summary=) - [googleplus](https://plus.google.com/share?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fnarrative-leadership-the-magic-of-organizational-storytelling) #### [Narrative Leadership: The Magic of Organizational Storytelling](https://www.donnellyeffect.com/sparks-blog/narrative-leadership-the-magic-of-organizational-storytelling) [Donnelly Effect](https://www.donnellyeffect.com/sparks-blog/author/donnelly-effect) | March 12, 2015 #### Walt Disney- perhaps the greatest storyteller of all time- has entertained millions of people of all ages throughout the... [Read More](https://www.donnellyeffect.com/sparks-blog/narrative-leadership-the-magic-of-organizational-storytelling) [![](https://www.donnellyeffect.com/hs-fs/hub/473127/file-2592446402.jpg)](https://www.donnellyeffect.com/sparks-blog/3-tactics-you-likely-arent-using-in-your-new-employee-orientation) - [Facebook](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2F3-tactics-you-likely-arent-using-in-your-new-employee-orientation&t=3%20Tactics%20You%20(Likely)%20Aren't%20Using%20In%20Your%20New%20Employee%20Orientation) - [Twitter](https://twitter.com/intent/tweet?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2F3-tactics-you-likely-arent-using-in-your-new-employee-orientation&text=:%20) - [Linkedin](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2F3-tactics-you-likely-arent-using-in-your-new-employee-orientation&title=3%20Tactics%20You%20(Likely)%20Aren't%20Using%20In%20Your%20New%20Employee%20Orientation&summary=) - [googleplus](https://plus.google.com/share?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2F3-tactics-you-likely-arent-using-in-your-new-employee-orientation) #### [3 Tactics You (Likely) Aren't Using In Your New Employee Orientation](https://www.donnellyeffect.com/sparks-blog/3-tactics-you-likely-arent-using-in-your-new-employee-orientation) [Donnelly Effect](https://www.donnellyeffect.com/sparks-blog/author/donnelly-effect) | March 10, 2015 #### The goal of a new employee orientation program is to welcome your new-hires in a manner that makes them not only convinced... [Read More](https://www.donnellyeffect.com/sparks-blog/3-tactics-you-likely-arent-using-in-your-new-employee-orientation) [![](https://www.donnellyeffect.com/hs-fs/hub/473127/file-2469454342.png)](https://www.donnellyeffect.com/sparks-blog/a-disney-strategy-to-energize-service-culture) - [Facebook](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fa-disney-strategy-to-energize-service-culture&t=This%20Disney%20Strategy%20Will%20Energize%20Your%20Service%20Culture) - [Twitter](https://twitter.com/intent/tweet?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fa-disney-strategy-to-energize-service-culture&text=:%20) - [Linkedin](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fa-disney-strategy-to-energize-service-culture&title=This%20Disney%20Strategy%20Will%20Energize%20Your%20Service%20Culture&summary=) - [googleplus](https://plus.google.com/share?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fa-disney-strategy-to-energize-service-culture) #### [This Disney Strategy Will Energize Your Service Culture](https://www.donnellyeffect.com/sparks-blog/a-disney-strategy-to-energize-service-culture) [Mike Donnelly](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly) | February 9, 2015 # **ENERGIZE YOUR SERVICE CULTURE** Delivering world-class [customer experiences](https://www.donnellyeffect.com/home/solutions/customer-experience-cx) is a direct result of reinforcing a strong culture of... [Read More](https://www.donnellyeffect.com/sparks-blog/a-disney-strategy-to-energize-service-culture) [![](https://www.donnellyeffect.com/hs-fs/hub/473127/file-2410405203.jpg)](https://www.donnellyeffect.com/sparks-blog/insights-into-4-secrets-of-the-magical-disney-guest-experience) - [Facebook](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Finsights-into-4-secrets-of-the-magical-disney-guest-experience&t=Insight%20Into%204) - [Twitter](https://twitter.com/intent/tweet?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Finsights-into-4-secrets-of-the-magical-disney-guest-experience&text=:%20) - [Linkedin](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Finsights-into-4-secrets-of-the-magical-disney-guest-experience&title=Insight%20Into%204) - [googleplus](https://plus.google.com/share?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Finsights-into-4-secrets-of-the-magical-disney-guest-experience) #### [Insight Into 4 "Secrets" Of The Magical Disney Guest Experience](https://www.donnellyeffect.com/sparks-blog/insights-into-4-secrets-of-the-magical-disney-guest-experience) [Donnelly Effect](https://www.donnellyeffect.com/sparks-blog/author/donnelly-effect) | January 29, 2015 Fast Company recently published an article from former Disney Executive Lee Cockerell, [Former Executive Shares The Secrets To...](http://www.fastcompany.com/3041284/hit-the-ground-running/former-executive-shares-the-secrets-to-how-disney-runs-its-empire) [Read More](https://www.donnellyeffect.com/sparks-blog/insights-into-4-secrets-of-the-magical-disney-guest-experience) [![](https://www.donnellyeffect.com/hs-fs/hub/473127/file-2582992267.jpg)](https://www.donnellyeffect.com/sparks-blog/how-you-avoid-customer-experience-fails) - [Facebook](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fhow-you-avoid-customer-experience-fails&t=How%20Do%20You%20Avoid%20Customer%20Experience%20Fails) - [Twitter](https://twitter.com/intent/tweet?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fhow-you-avoid-customer-experience-fails&text=:%20) - [Linkedin](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fhow-you-avoid-customer-experience-fails&title=How%20Do%20You%20Avoid%20Customer%20Experience%20Fails?&summary=) - [googleplus](https://plus.google.com/share?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fhow-you-avoid-customer-experience-fails) #### [How Do You Avoid Customer Experience Fails?](https://www.donnellyeffect.com/sparks-blog/how-you-avoid-customer-experience-fails) [Mike Donnelly](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly) | August 1, 2014 **What Are Your Customer Experience Fails?** Going to the grocery store- it can be an unbelievably pleasant experience, or one... [Read More](https://www.donnellyeffect.com/sparks-blog/how-you-avoid-customer-experience-fails) - - [1](https://www.donnellyeffect.com/sparks-blog) - [2](https://www.donnellyeffect.com/sparks-blog/topic/disney/page/2) - ### Posts by Topic - [Leadership (87)](https://www.donnellyeffect.com/sparks-blog/topic/leadership) - [Customer Service (84)](https://www.donnellyeffect.com/sparks-blog/topic/customer-service) - [Disney Service (80)](https://www.donnellyeffect.com/sparks-blog/topic/disney-service) - [Effective Leadership (74)](https://www.donnellyeffect.com/sparks-blog/topic/effective-leadership) - [Employee Experience (69)](https://www.donnellyeffect.com/sparks-blog/topic/employee-experience) ### Unlock the Magic! ![Unlock the Magic\_3D book image L-3](https://www.donnellyeffect.com/hs-fs/hubfs/Unlock%20the%20Magic_3D%20book%20image%20L-3.png?width=200&name=Unlock%20the%20Magic_3D%20book%20image%20L-3.png "Unlock the Magic_3D book image L-3") [Buy Now!](https://www.lulu.com/shop/michael-j-donnelly/unlock-the-magic-50-key-strategies-to-unlock-the-magic-in-your-organization-from-my-years-as-a-leader-at-the-walt-disney-company/ebook/product-1p72vqgv.html?hsCtaTracking=8ceba83f-c058-4571-94c1-04f6bbea79a8%7C59ac7eef-e766-4b0d-8f0b-5bdbaeb25740&page=1&pageSize=4) ### Donnelly Effect In Action   ### Recent Articles ### Popular Articles ![Donnelly Group\_Logo-2](https://www.donnellyeffect.com/hs-fs/hubfs/Donnelly%20Group_Logo-2.png?width=200&height=71&name=Donnelly%20Group_Logo-2.png "Donnelly Group_Logo-2") Creating customer loyalty by preparing people to work happy. - Annapolis, MD - [(410) 212-4471](http://#) - [mike@donnellyeffect.com](mailto:mike@donnellyeffect.com) - [Twitter](https://twitter.com/DonnellyEffect) - [Linkedin](https://www.linkedin.com/company/donnelly-effect/) #### Explore - [What We Do](https://www.donnellyeffect.com/about-us-what-we-do) - [Who We Serve](https://www.donnellyeffect.com/about-us-who-we-serve) - [Signature Service Programs](https://www.donnellyeffect.com/signature-service-programs) - [Training Types](https://www.donnellyeffect.com/training-types) - [Training Topics](https://www.donnellyeffect.com/training-topics) - [Speaking](https://www.donnellyeffect.com/keynote-speaking) #### About Us Applying decades of Disney professional development & leadership experience, we help destination locations create customer loyalty by preparing their people to WORK HAPPY. #### Recent SPARKS! 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