SPARKS! Blog

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SPARKS! Blog

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Spark #1: The Power of a Pre-Shift Huddle

Mike Donnelly | January 24, 2017

Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee...

A New Year’s Resolution That Benefits You, Too!

Mike Donnelly | January 10, 2017
While December is a time for reflection, January is a time for ACTION. Like many of you, I’m reflecting on the amazing...

Wondering If You Should Outsource Your Training?

Donnelly Effect | July 23, 2015

Training and devlopment of your people is vitally important to your organization's success.  

Your people are your greatest...

Does Your Employee Scripting Boost Customer Experience?

Donnelly Effect | January 26, 2015

At Disney it's “Have a magical day!”

At Chick-Fil-A it’s, “My pleasure!”

If it's done well, scripting your employees can be...

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