--- title: A New Focus for a New World at DonnellyEffect.com description: Take a look inside our brand new re-imagined website that showcases how we help organizations conquer their most pressing issues. image: https://www.donnellyeffect.com/hubfs/Website%20Home%20Page%20Preview-1.jpg --- [![Donnelly-Group_Logo](https://www.donnellyeffect.com/hubfs/Donnelly-Group_Logo.png "Donnelly-Group_Logo")](https://www.donnellyeffect.com) [(410) 212-4471](tel:4102124471) - [LinkedIn](https://www.linkedin.com/company/donnelly-effect/) - [Twitter](https://twitter.com/donnellyeffect) - About - [About Us](https://www.donnellyeffect.com/about-us) - [What We Do](https://www.donnellyeffect.com/about-us-what-we-do) - [Who We Serve](https://www.donnellyeffect.com/about-us-who-we-serve) - [Our Executive Team](https://www.donnellyeffect.com/our-executive-team) - [Our Story](https://www.donnellyeffect.com/about-our-story) - Training - [Signature Service Programs](https://www.donnellyeffect.com/signature-service-programs) - [Kickstart](https://www.donnellyeffect.com/signature-service-programs-kickstart) - [Impact](https://www.donnellyeffect.com/signature-service-programs-impact) - [Ignite](https://www.donnellyeffect.com/signature-service-programs-ignite) - [Training Types](https://www.donnellyeffect.com/training-types) - [Executive Leadership](https://www.donnellyeffect.com/training-types-executive-leadership-development-workshops) - [Managers & Supervisors](https://www.donnellyeffect.com/training-types-manager-supervisor-training-workshops) - [Front-Line Employees](https://www.donnellyeffect.com/training-types-front-line-employee-development-training) - [Training Topics](https://www.donnellyeffect.com/training-topics) - [Customer Service](https://www.donnellyeffect.com/customer-service-training) - [Leadership](https://www.donnellyeffect.com/leadership-training) - [People Management](https://www.donnellyeffect.com/people-management-training) - [Service Culture](https://www.donnellyeffect.com/service-culture-training) - [Talent Selection & Hiring](https://www.donnellyeffect.com/talent-selection-hiring-training) - [Employee Onboarding](https://www.donnellyeffect.com/employee-onboarding-training) - [Training Delivery Methods](https://www.donnellyeffect.com/training-delivery-methods) - [Keynote Speaking](https://www.donnellyeffect.com/keynote-speaking) - Resources - [SPARKS! Blog](https://www.donnellyeffect.com/sparks-blog) - [Our Book: Unlock the Magic](https://www.donnellyeffect.com/unlock-the-magic) - [Book a Consultation](https://www.donnellyeffect.com/contact-us-donnelly-effect) #### SPARKS! Blog ### Subscribe to SPARKS! Blog ![SPARKS Blog Image-1](https://www.donnellyeffect.com/hubfs/SPARKS%20Blog%20Image-1.jpg "SPARKS Blog Image-1") # SPARKS! Blog Get inspiration and ideas delivered right to your inbox! ### Our New Focus #### Take a look inside our brand new re-imagined website that showcases how we help organizations conquer their most pressing issues. It’s a new world and, like many of you, we have adjusted to meet the demands of it. Amidst the greatest global crisis of our lifetime, our team spotted a small silver lining – one that highlighted our resiliency as people and presented an opportunity to leverage our expertise for new successes and opportunities. We used this time to reflect on our processes and brainstormed how we could better serve companies in their quest for customer satisfaction, employee engagement, and organizational success. The result? Streamlined processes, new [training delivery methods](https://www.donnellyeffect.com/training-delivery-methods), and key [technology enhancements.](https://www.donnellyeffect.com/online-training) Of course, those revelations warranted a need for a sleek, new, totally re-imagined [website](https://www.donnellyeffect.com/) that walked the walk and talked the talk. And while the website is brand new, the decision we made in the early days of the company remained untouched:    ### We will stay relentless in our pursuit of inspired customer and employee experiences.   Let’s dive into some of our newest website features designed to help resilient organizations thrive through 2020 and beyond. Like I used to say as WDW’s Jungle Cruise skipper, *“It’s time for a tour”...*   #### Professional Development, Front and Center Professional development trainings simplified – that is, the same effective workshops repackaged into [topics](https://www.donnellyeffect.com/training-topics) executives, management, and front-line employees can leverage right away:     Check it out! Our trainings are now listed in [“buckets”](https://www.donnellyeffect.com/training-topics) making it easier for you to prioritize your [training](https://www.donnellyeffect.com/training-topics) needs. Whether you select [Talent Selection & Hiring](https://www.donnellyeffect.com/talent-selection-hiring-training) or [People Management](https://www.donnellyeffect.com/people-management-training), your teams will leave equipped with real-life examples and actionable solutions to incorporate right away in your organization!   #### Engage at Every Level Flexible training [delivery methods](https://www.donnellyeffect.com/training-delivery-methods) to meet the needs of your organization, wherever they are:     We’re opening our doors and rolling out new tools for organizations to shape a culture of service...from anywhere! These will be the solutions that power the next wave of professional training and learning. Each of our [executive leadership](https://www.donnellyeffect.com/training-types-executive-leadership-development-workshops), [manager](https://www.donnellyeffect.com/training-types-manager-supervisor-training-workshops) and [front-line employee](https://www.donnellyeffect.com/training-types-front-line-employee-development-training) training topics is now available as a [1-hour keynote address,](https://www.donnellyeffect.com/keynote-speaking) full-day workshop, 3-day seminar or [online training \[check out a SAMPLE of our online training\].](https://www.donnellyeffect.com/online-training) #### Resources to “Happy” A heightened focus on inspiration and emerging industry trends. Our new website rollout also streamlined how we deliver instant access to helpful tips and resources that your organization can use to create customer loyalty by preparing people to work happy, right now!     - A newly revamped [SPARKS! Blog:](https://www.donnellyeffect.com/sparks-blog) Actionable and practical CX ideas delivered right to your inbox! - Some love and attention for Mike’s debut book, [Unlock The Magic: 50 lessons Mike learned during his career at the Walt Disney Company.](https://www.donnellyeffect.com/unlock-the-magic)   We truly believe the best is yet to come. And we hope you do, too. Remember that [your customers are only as happy as your employees.](https://www.donnellyeffect.com/about-us-what-we-do) Carve out some time to nurture the team around you so they feel inspired and energized to tackle what lies ahead.   **While you do that, we’ll be over here making heart eyes 😍 at our new homepage:** [![Website Home Page Preview-1](https://www.donnellyeffect.com/hs-fs/hubfs/Website%20Home%20Page%20Preview-1.jpg?width=750&name=Website%20Home%20Page%20Preview-1.jpg)](https://www.donnellyeffect.com) - **We want to know, what is your favorite part of our new website design? Comment below!** --- #### Want to be more EFFECTIVE? Follow us on the journey: - Follow us on TWITTER: [@DonnellyEffect](https://twitter.com/DonnellyEffect) - Follow us on LINKEDIN: [Donnelly Effect](https://www.linkedin.com/company/donnelly-effect) & [Mike Donnelly](https://www.linkedin.com/in/mikedonnellyeffect) - **SPARKS! Blog:** Subscribe on the upper right hand side of this page =)  *[Mike Donnelly ](https://www.donnellyeffect.com/our-executive-team-michael-donnelly)is a recognized expert, [keynote speaker,](https://www.donnellyeffect.com/keynote-speaking) facilitator and consultant in customer service and leadership development. Leveraging 20+ years of experience from The Walt Disney Company, he and [his team](https://www.donnellyeffect.com/our-executive-team) help destination location clients and clients in various customer-facing industries [create customer loyalty](https://www.donnellyeffect.com/about-us-what-we-do) to achieve positive business results. Learn more at [www.DonnellyEffect.com.](https://www.donnellyeffect.com/)*   Topics: [Customer Service](https://www.donnellyeffect.com/sparks-blog/topic/customer-service) [Leadership](https://www.donnellyeffect.com/sparks-blog/topic/leadership) [Disney Service](https://www.donnellyeffect.com/sparks-blog/topic/disney-service) [Business Strategy](https://www.donnellyeffect.com/sparks-blog/topic/business-strategy) [Employee Experience](https://www.donnellyeffect.com/sparks-blog/topic/employee-experience) [Effective Leadership](https://www.donnellyeffect.com/sparks-blog/topic/effective-leadership) [WORK HAPPY](https://www.donnellyeffect.com/sparks-blog/topic/work-happy) [COVID-19](https://www.donnellyeffect.com/sparks-blog/topic/covid-19) #### Leave a Comment: #### Related posts - [Facebook](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fline-by-design-why-great-guest-experiences-begin-before-the-front-door&t=Line%20by%20Design:%20Why%20Great%20Guest%20Experiences%20Begin%20Before%20the%20Front%20Door) - [Twitter](https://twitter.com/intent/tweet?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fline-by-design-why-great-guest-experiences-begin-before-the-front-door&text=:%20) - [Linkedin](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fline-by-design-why-great-guest-experiences-begin-before-the-front-door&title=Line%20by%20Design:%20Why%20Great%20Guest%20Experiences%20Begin%20Before%20the%20Front%20Door&summary=) - [googleplus](https://plus.google.com/share?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fline-by-design-why-great-guest-experiences-begin-before-the-front-door) #### [Line by Design: Why Great Guest Experiences Begin Before the Front Door](https://www.donnellyeffect.com/sparks-blog/line-by-design-why-great-guest-experiences-begin-before-the-front-door) [Mike Donnelly](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly) | June 12, 2026 From physical lines to virtual holds, the way guests wait shapes how they feel long before the main experience begins. #### Related posts - [Facebook](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fthe-human-advantage-building-trust-in-a-trend-driven-world&t=The%20Human%20Advantage:%20Building%20Trust%20in%20a%20Trend-Driven%20World) - [Twitter](https://twitter.com/intent/tweet?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fthe-human-advantage-building-trust-in-a-trend-driven-world&text=:%20) - [Linkedin](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fthe-human-advantage-building-trust-in-a-trend-driven-world&title=The%20Human%20Advantage:%20Building%20Trust%20in%20a%20Trend-Driven%20World&summary=) - [googleplus](https://plus.google.com/share?url=https%3A%2F%2Fwww.donnellyeffect.com%2Fsparks-blog%2Fthe-human-advantage-building-trust-in-a-trend-driven-world) #### [The Human Advantage: Building Trust in a Trend-Driven World](https://www.donnellyeffect.com/sparks-blog/the-human-advantage-building-trust-in-a-trend-driven-world) [Mike Donnelly](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly) | January 16, 2026 Every year around this time, my inbox fills with "top trends" and "predictions for the year ahead." #### Posted by:- [Mike Donnelly](https://www.donnellyeffect.com/sparks-blog/author/mike-donnelly) ### Posts by Topic - [Leadership (85)](https://www.donnellyeffect.com/sparks-blog/topic/leadership) - [Customer Service (82)](https://www.donnellyeffect.com/sparks-blog/topic/customer-service) - [Disney Service (78)](https://www.donnellyeffect.com/sparks-blog/topic/disney-service) - [Effective Leadership (72)](https://www.donnellyeffect.com/sparks-blog/topic/effective-leadership) - [Employee Experience (67)](https://www.donnellyeffect.com/sparks-blog/topic/employee-experience) ### Unlock the Magic! ![Unlock the Magic_3D book image L-3](https://www.donnellyeffect.com/hs-fs/hubfs/Unlock%20the%20Magic_3D%20book%20image%20L-3.png?width=200&name=Unlock%20the%20Magic_3D%20book%20image%20L-3.png "Unlock the Magic_3D book image L-3") [Buy Now!](https://www.lulu.com/shop/michael-j-donnelly/unlock-the-magic-50-key-strategies-to-unlock-the-magic-in-your-organization-from-my-years-as-a-leader-at-the-walt-disney-company/ebook/product-1p72vqgv.html?hsCtaTracking=8ceba83f-c058-4571-94c1-04f6bbea79a8%7C59ac7eef-e766-4b0d-8f0b-5bdbaeb25740&page=1&pageSize=4) ### Donnelly Effect In Action   ### Recent Articles ### Popular Articles ![Donnelly Group_Logo-2](https://www.donnellyeffect.com/hs-fs/hubfs/Donnelly%20Group_Logo-2.png?width=200&height=71&name=Donnelly%20Group_Logo-2.png "Donnelly Group_Logo-2") Creating customer loyalty by preparing people to work happy. - Annapolis, MD - [(410) 212-4471](http://#) - [mike@donnellyeffect.com](mailto:mike@donnellyeffect.com) - [Twitter](https://twitter.com/DonnellyEffect) - [Linkedin](https://www.linkedin.com/company/donnelly-effect/) #### Explore - [What We Do](https://www.donnellyeffect.com/about-us-what-we-do) - [Who We Serve](https://www.donnellyeffect.com/about-us-who-we-serve) - [Signature Service Programs](https://www.donnellyeffect.com/signature-service-programs) - [Training Types](https://www.donnellyeffect.com/training-types) - [Training Topics](https://www.donnellyeffect.com/training-topics) - [Speaking](https://www.donnellyeffect.com/keynote-speaking) #### About Us Applying decades of Disney professional development & leadership experience, we help destination locations create customer loyalty by preparing their people to WORK HAPPY. #### Recent SPARKS! 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