"Jumpstart" Employee Programs Improve Talent Selection
During my time as an employment interviewer at Walt Disney World I conducted thousands of interviews, or as Disney calls it,...
During my time as an employment interviewer at Walt Disney World I conducted thousands of interviews, or as Disney calls it,...
At bedtime not long ago my 11- year-old was telling me he was a little nervous about going to his first day at a new school. I...
Finding and hiring...
Several members of our team just returned from their annual pilgrimage to the National Storytelling Festival in beautiful and...
Who have you chosen to welcome new hires
Could customer experience actually be considered a profit center?
Often we hear from senior leaders sharing their directives,...
Poor customer service is often rooted in the way a message is delivered to customers. I am an...
Learning How to Win Control and Lose Concern
As a follow up to a recent post (Tomorrow is Begging You to Do Something Today)...
What Are Your Customer Experience Fails?
Going to the grocery store- it can be an unbelievably pleasant experience, or one...
Applying decades of Disney professional development & leadership experience, we help destination locations create customer loyalty by preparing their people to WORK HAPPY.