Shape Your Service Culture With Inspiration From The U.S. Constitution
Mike Donnelly
| May 6, 2015
Service Culture Tip #2: Backstage Areas Fit For a Customer
Mike Donnelly
| May 4, 2015
Kermit the Frog hanging out in his theater-what message does this backstage area send?
“Our people are our most valuable...
Are Bad Habits Hindering Your Service Culture?
Mike Donnelly
| April 20, 2015
"How can I create a culture of service in my organization?"
When working with clients intent on improving customer loyalty,...
Customer Service Is NOT...
Mike Donnelly
| April 14, 2015
"Customer service" is the ultimate buzzword.
It conjures up various meanings in the minds of consumers, employees, board...
How to Sell Senior Leaders on Executing New Employee Orientation
Mike Donnelly
| April 1, 2015
You see the value and benefit of world-class new employee orientation and onboarding for your organization. You know the...
This Disney Strategy Will Energize Your Service Culture
Mike Donnelly
| February 9, 2015
ENERGIZE YOUR SERVICE CULTURE
Delivering world-class customer experiences is a direct result of reinforcing a strong culture of...
"Jumpstart" Employee Programs Improve Talent Selection
Mike Donnelly
| February 3, 2015
During my time as an employment interviewer at Walt Disney World I conducted thousands of interviews, or as Disney calls it,...
Leadership Storytelling: The Secret to Going From Good to Great
Mike Donnelly
| January 22, 2015
At bedtime not long ago my 11- year-old was telling me he was a little nervous about going to his first day at a new school. I...
Effective Employee Selection Isn't "Just-In-Time" Hiring
Mike Donnelly
| October 28, 2014
“Just-in-time” is great for product inventory efficiency- it is NOT great for effective employee selection
Finding and hiring...
Think Storytelling is Fluff? Think Again...
Mike Donnelly
| October 18, 2014
Several members of our team just returned from their annual pilgrimage to the National Storytelling Festival in beautiful and...
