If customer experience is not part of your strategy, what are you waiting for?

We’ve all been to the doctor’s office or...

I often hear in my consulting and facilitation sessions that leaders are having difficulty keeping their customer service...

Non-traditional service roles: security, housekeeping, custodial and groundskeeping have more customer exposure than you think!

Leaders often end up in their leader or manager roles by default.

Let’s face it-how many organizations are working ahead

Many times you may find yourself feeling like everything has turned upside down in your world-just when you thought you