Customer Service Is NOT...
Mike Donnelly
| April 14, 2015
How to Sell Senior Leaders on Executing New Employee Orientation
Mike Donnelly
| April 1, 2015
You see the value and benefit of world-class new employee orientation and onboarding for your organization. You know the...
Does Organizational Storytelling Replace Abstract Analysis?
Donnelly Effect
| March 19, 2015
The greatest leaders in the world- religious, corporate, political, familial, educational, etc. capture the hearts and minds...
6 Secrets to a Winning Employee Onboarding Process [INFOGRAPHIC]
Donnelly Effect
| March 16, 2015
Does your organization know the secrets to executing an effective employee onboarding program?
Whether you are creating a new...
Narrative Leadership: The Magic of Organizational Storytelling
Donnelly Effect
| March 12, 2015
Walt Disney- perhaps the greatest storyteller of all time- has entertained millions of people of all ages throughout the...
3 Tactics You (Likely) Aren't Using In Your New Employee Orientation
Donnelly Effect
| March 10, 2015
The goal of a new employee orientation program is to welcome your new-hires in a manner that makes them not only convinced...
4 Bottom Line Reasons to Improve Your New Employee Orientation
Donnelly Effect
| March 4, 2015
Have you considered how implementing a more effective New Employee Orientation program could improve your bottom line?
...
New Employee Orientation: A Key Element of Employee Onboarding
Donnelly Effect
| February 24, 2015
What is New Employee Orientation?
5,148,000 people were hired across the US in December 2014. What’s more important is that...
How Do You Find Employees With Great Customer Service Skills?
Donnelly Effect
| February 18, 2015
We’re often asked, "How do I find employees with great customer service skills?"
This is an excellent question- and one...
This Disney Strategy Will Energize Your Service Culture
Mike Donnelly
| February 9, 2015
ENERGIZE YOUR SERVICE CULTURE
Delivering world-class customer experiences is a direct result of reinforcing a strong culture of...
