5,148,000 people were hired across the US in December 2014. What’s more important is that...
This is an excellent question- and one...
Delivering world-class customer experiences is a direct result of reinforcing a strong culture of...
In a previous post, Who is Facilitating Your New Employee Orientation, and Why?, we explored the importance of choosing the...
During my time as an employment interviewer at Walt Disney World I conducted thousands of interviews, or as Disney calls it,...
Fast Company recently published an article from former Disney Executive Lee Cockerell, Former Executive Shares The Secrets To...
At Disney it's “Have a magical day!”
At Chick-Fil-A it’s, “My pleasure!”
If it's done well, scripting your employees can be a...
At bedtime not long ago my 11- year-old was telling me he was a little nervous about going to his first day at a new school. I...
The next time you are dining...
This is a question we're often asked by leaders who are striving to sustain...
