Narrative Leadership: The Magic of Organizational Storytelling
Donnelly Effect
| March 12, 2015
3 Tactics You (Likely) Aren't Using In Your New Employee Orientation
Donnelly Effect
| March 10, 2015
The goal of a new employee orientation program is to welcome your new-hires in a manner that makes them not only convinced...
4 Bottom Line Reasons to Improve Your New Employee Orientation
Donnelly Effect
| March 4, 2015
Have you considered how implementing a more effective New Employee Orientation program could improve your bottom line?
...
New Employee Orientation: A Key Element of Employee Onboarding
Donnelly Effect
| February 24, 2015
What is New Employee Orientation?
5,148,000 people were hired across the US in December 2014. What’s more important is that...
How Do You Find Employees With Great Customer Service Skills?
Donnelly Effect
| February 18, 2015
We’re often asked, "How do I find employees with great customer service skills?"
This is an excellent question- and one...
This Disney Strategy Will Energize Your Service Culture
Mike Donnelly
| February 9, 2015
ENERGIZE YOUR SERVICE CULTURE
Delivering world-class customer experiences is a direct result of reinforcing a strong culture of...
New Hire Orientation Trainer Auditions: An American Idol Experience
Donnelly Effect
| February 5, 2015
In a previous post, Who is Facilitating Your New Employee Orientation, and Why?, we explored the importance of choosing the...
"Jumpstart" Employee Programs Improve Talent Selection
Mike Donnelly
| February 3, 2015
During my time as an employment interviewer at Walt Disney World I conducted thousands of interviews, or as Disney calls it,...
Insight Into 4 "Secrets" Of The Magical Disney Guest Experience
Donnelly Effect
| January 29, 2015
Fast Company recently published an article from former Disney Executive Lee Cockerell, Former Executive Shares The Secrets To...
Does Your Employee Scripting Boost Customer Experience?
Donnelly Effect
| January 26, 2015
At Disney it's “Have a magical day!”
At Chick-Fil-A it’s, “My pleasure!”
If it's done well, scripting your employees can be a...
