SPARKS! Blog

We often talk about our front-line workers and C-suite leaders, but how are we protecting our middle managers?

We ask a lot of...

Post-covid customer service another casualty of the global pandemic.

ANNAPOLIS, MD. July 11, 2022 – Today the Donnelly Group...

Hyper-Personalized Learning Services are the Key to Inspired Customer Experiences: We’re Launching a YOU-Focused Subscription...

Almost every leader HATES doing annual reviews. There, I said it.

Way back when, companies built performance reviews...

It’s February 2022. Let’s start thinking about Christmas—seriously.

Many of us, the new year marks an opportunity for a fresh...

Do you hear it? The hum? The rumbling of an underground movement?

There is a swell underfoot. It’s a swell of eager employees...

Staffing shortage? Now’s the time to step up leaders.

There’s lots of retroactive recruiting going on these days. Many stores...

Have you heard? National Customer Service Week is October 4, 2021. Established in 1984, the week was a way to raise awareness...

When planning a new employee orientation, it’s easy to get lost in the logistics – the employee passwords, the departmental...

Seven repetitions. Our brains only need to hear something seven times to remember it long-term. 

So, when it comes to...