A New Year’s Resolution That Benefits You, Too!
Mike Donnelly
| January 10, 2017
Wait, what? Everybody doesn't do this??
Mike Donnelly
| March 7, 2016
Looking back, growing up professionally at the Walt Disney Company was more of a privilege than I ever realized. Until very...
Wondering If You Should Outsource Your Training?
Donnelly Effect
| July 23, 2015
Training and devlopment of your people is vitally important to your organization's success.
Your people are your greatest...
Use This Disney Customer Service Strategy for Graceful Goodbyes
Donnelly Effect
| July 16, 2015
Closing gracefully helps improve customer loyalty
Customer Service Is NOT...
Mike Donnelly
| April 14, 2015
"Customer service" is the ultimate buzzword.
It conjures up various meanings in the minds of consumers, employees, board...
How Do You Find Employees With Great Customer Service Skills?
Donnelly Effect
| February 18, 2015
We’re often asked, "How do I find employees with great customer service skills?"
This is an excellent question- and one...
Insight Into 4 "Secrets" Of The Magical Disney Guest Experience
Donnelly Effect
| January 29, 2015
Fast Company recently published an article from former Disney Executive Lee Cockerell, Former Executive Shares The Secrets To...
Does Your Employee Scripting Boost Customer Experience?
Donnelly Effect
| January 26, 2015
At Disney it's “Have a magical day!”
At Chick-Fil-A it’s, “My pleasure!”
If it's done well, scripting your employees can be a...
Customer Experience is a Business Strategy
Mike Donnelly
| June 24, 2014
If customer experience is not part of your strategy, what are you waiting for?
We’ve all been to the doctor’s office or...
4 Roles That are Sabotaging Your Customer Service
Mike Donnelly
| June 11, 2014
