Customer Service Is NOT...
Mike Donnelly
| April 14, 2015
How Do You Find Employees With Great Customer Service Skills?
Donnelly Effect
| February 18, 2015
We’re often asked, "How do I find employees with great customer service skills?"
This is an excellent question- and one...
Insight Into 4 "Secrets" Of The Magical Disney Guest Experience
Donnelly Effect
| January 29, 2015
Fast Company recently published an article from former Disney Executive Lee Cockerell, Former Executive Shares The Secrets To...
Does Your Employee Scripting Boost Customer Experience?
Donnelly Effect
| January 26, 2015
At Disney it's “Have a magical day!”
At Chick-Fil-A it’s, “My pleasure!”
If it's done well, scripting your employees can be a...
Customer Experience is a Business Strategy
Mike Donnelly
| June 24, 2014
If customer experience is not part of your strategy, what are you waiting for?
We’ve all been to the doctor’s office or...
4 Roles That are Sabotaging Your Customer Service
Mike Donnelly
| June 11, 2014
