SPARKS! Blog

#WorkHappy Series: Happiness Purposely Inspired

Donnelly Effect delivers actionable SPARKS to #WorkHappy, using HAPPINESS BY DESIGN to shape and reinforce a culture of service.

Nearly every internal communication at Donnelly Effect – whether it’s a text, email, or video conference – ends with one directive: to
WORK HAPPY. We’ve come to understand that when we work happy, we deliver a BETTER PRODUCT.

Few believe that the words “work” and “happy” can exist autonomously, but they can! My time spent entrenched in one of the world’s most admired companies, The Walt Disney Company, helped engrave this principle in me early on … that happy employees deliver happy customers.

Work can create a sense of accomplishment and yes, happiness. Effective leaders can intentionally infuse a culture of happiness in their people. 

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The Holiday Season is Coming in Hot. Will You Embrace the Challenge?

By the tail end of summer, most things start to creep back to normal. Kids return to school, summertime vacations are in the books, and reintegrating back into a normal work day schedule gets easier.  But truth be told, this comforting sense of normalcy is fleeting. The holiday season is coming in HOT!

And it’s bringing with it increases in customer demands, traffic, and hours worked. This is hardly new news for you as an informed leader. You’ve likely been gearing up for this annual flurry for weeks, but now is not the time to let off the gas.

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SIMON SAYS: Lead Service With Intention

When a service misstep occurs, it’s easy to place blame on front-line employees. After all, they’re the ones with direct contact with the dissatisfied customer. When faced with an opportunity to correct a situation, leaders often asses blame and administer corrective action in the form of “don’t do this, do that.”

The problem with this method is that it’s entirely possible those employees were modeling the behavior they believed to be appropriate based off what they observe from their leaders.

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Spark #17: Misery Does Not Love Company. Happiness Does!

Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee experience and a better bottom line. 

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Spark #16: Part 5 of Organizational Communication: Make it EASY!

Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee experience and a better bottom line. 

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Spark #15: Part 4 of Organizational Communication: Customized Messages

Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee experience and a better bottom line. 

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Spark #14: The 5 C’s of Organizational Communication Part 3: It’s Time to Get in a Rhythm

Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee experience and a better bottom line. 

We’re plowing full steam ahead in Part 3 of our 5 C’s of organizational communication. Parts 1 and 2 are dedicated to ensuring your staff receives comprehensive and consistent communication during organizational changes, updates, or new initiative roll-outs. These inspired campaign strategies are implemented with the ultimate goal of fostering a team brimming with engaged, empowered and informed employees who are ready to represent your organizational mission.
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Spark #13: The Second “C” of Communication: Consistent Communication

Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee experience and a better bottom line.

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Spark #12: The 5 C’s of Organizational Communication Part 1: Are Your Employees “In the Dark?”

Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee experience and a better bottom line.

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Spark #11: Monster Service Ideas for Halloween and Beyond!

Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee experience and a better bottom line.

All business leaders have the same goal in mind: to develop trust among employees and build a loyal following of satisfied clients along the way. Today’s customers have service expectations higher than ever before, so accomplishing this goal is easier said than done. The key to SUCCESS? Providing consistent, thoughtful service, of course.

However, finding ways to keep these customer service messages fresh, upbeat, and interesting to your employees throughout the year can be a real challenge. After all, what good is your message if it falls on deaf ears?

Leaders can leverage ANY holiday to theme customer service messages that awaken even the most tired programs. Conveniently, holidays pop-up every few months, giving you plenty of opportunities to reinforce your most important business strategy. Take Halloween for example. A world without exceptional service? Now, that’s just plain scary!

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