We’re Launching a YOU-Focused Subscription Service!
Mike Donnelly
| June 30, 2022
Goodbye Performance Reviews, Hello Continuous Coaching Conversations
Mike Donnelly
| May 4, 2022
Almost every leader HATES doing annual reviews. There, I said it.
Way back when, companies built performance reviews...
Your 2022 Leadership Checklist: A Roadmap to Stimulate Success in the New Year
Mike Donnelly
| February 2, 2022
It’s February 2022. Let’s start thinking about Christmas—seriously.
Many of us, the new year marks an opportunity for a fresh...
This Is the Message We’re Taking With Us In 2022...We Hope You Do, Too
Mike Donnelly
| December 21, 2021
Do you hear it? The hum? The rumbling of an underground movement?
There is a swell underfoot. It’s a swell of eager employees...
Hot Take: Great Leaders Don’t Have Staffing Shortages Because People Want to Work for Great Leaders
Mike Donnelly
| November 10, 2021
Staffing shortage? Now’s the time to step up leaders.
There’s lots of retroactive recruiting going on these days. Many stores...
3 Ways to Honor Your Employees During National Customer Service Week
Mike Donnelly
| September 28, 2021
Have you heard? National Customer Service Week is October 4, 2021. Established in 1984, the week was a way to raise awareness...
“Why is My Job Important?” Key Messages to Facilitating an Inspired NEO
Mike Donnelly
| September 9, 2021
When planning a new employee orientation, it’s easy to get lost in the logistics – the employee passwords, the departmental...
Key Messages & Service Scripts: The Key to Helping Your Employees Create Memorable Interactions
Mike Donnelly
| July 8, 2021
Seven repetitions. Our brains only need to hear something seven times to remember it long-term.
So, when it comes to...
A Leader’s Role in Creating a Culture of Accountability
Mike Donnelly
| January 28, 2021
When leaders visualize their dream team, they envision an employee who takes control of their situation, a team that has pride...
Happy Holidays!
Mike Donnelly
| December 22, 2020
