SPARKS! Blog

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SPARKS! Blog

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Spark #1: The Power of a Pre-Shift Huddle

Mike Donnelly | January 24, 2017

Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee...

Employee Care = Customer Loyalty

Mike Donnelly | November 30, 2016

How Much Do You REALLY Care for Your Business?

As leaders, we spend so much time focusing on how to improve our bottom line...

Wait, what? Everybody doesn't do this??

Mike Donnelly | March 7, 2016

Looking back, growing up professionally at the Walt Disney Company was more of a privilege than I ever realized.  Until very...

Customer Experience Vision 2016: A step by step guide

Mike Donnelly | December 28, 2015

As a leader, the new year is the perfect time to amp up your customer experience expectations. 

Wondering If You Should Outsource Your Training?

Donnelly Effect | July 23, 2015

Training and devlopment of your people is vitally important to your organization's success.  

Your people are your greatest...

Shape Your Service Culture With Inspiration From The U.S. Constitution

Mike Donnelly | May 6, 2015

 

The U.S. Constitution is a timeless culture-shaping guiding light for our nation.  Do you have a similar guiding light...

Are Bad Habits Hindering Your Service Culture?

Mike Donnelly | April 20, 2015

"How can I create a culture of service in my organization?"

When working with clients intent on improving customer loyalty,...

Customer Service Is NOT...

Mike Donnelly | April 14, 2015

"Customer service" is the ultimate buzzword. 

It conjures up various meanings in the minds of consumers, employees, board...

How Do You Find Employees With Great Customer Service Skills?

Donnelly Effect | February 18, 2015
We’re often asked, "How do I find employees with great customer service skills?"    

This is an excellent question- and...

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