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Spark #1: The Power of a Pre-Shift Huddle

Mike Donnelly | January 24, 2017

Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee expe...

A New Year’s Resolution That Benefits You, Too!

Mike Donnelly | January 10, 2017
While December is a time for reflection, January is a time for ACTION. Like many of you, I’m reflecting on the amazing people...

First Comes Loyalty, Then Comes RESULTS!

Mike Donnelly | December 14, 2016
Have you ever been to the food court at the mall and noticed how long some of the lines are at the restaurant windows?  How do...

Employee Care = Customer Loyalty

Mike Donnelly | November 30, 2016

How Much Do You REALLY Care for Your Business?

As leaders, we spend so much time focusing on how to improve our bottom line...

Customer Loyalty is a Process Worth Defining

Mike Donnelly | November 15, 2016
We’ve all seen those storefront signs urging us to “Come back soon” or “See you again”.  But what does it take for a customer...

Wait, what? Everybody doesn't do this??

Mike Donnelly | March 7, 2016

Looking back, growing up professionally at the Walt Disney Company was more of a privilege than I ever realized.  Until very...

Customer Experience Vision 2016: A step by step guide

Mike Donnelly | December 28, 2015

As a leader, the new year is the perfect time to amp up your customer experience expectations. 

The Disney leadership Difference: Involve

Mike Donnelly | October 22, 2015


This is the 3rd in a series of 4 blog posts about how Disney leaders go from good to great.

Last week we discussed the power...

The Disney Leadership Difference: Reward and Recognize

Mike Donnelly | September 30, 2015

This is the 2nd in a series of 4 blog posts about how Disney leaders go from good to great.

Our last blog post The Disney...

The Disney Leadership Difference: Listen

Mike Donnelly | September 9, 2015


This is the 1st in a series of 4 blog posts about how Disney leaders go from good to great.

I’m often asked about the Disney...

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