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ROLE 360: Is This Missing From Your Employee Onboarding Process?

Donnelly Effect | June 3, 2015
What is a ROLE 360?  

ROLE 360 is a best practice during the new employee onboarding process where new employees are...

Leadership and Organizational Storytelling

Donnelly Effect | May 15, 2015
Storytelling is an essential leadership skill to shape behavior, improve employee engagement and gain customer loyalty.

New Hire Orientation Toolkit: 8 Essential Resources

Donnelly Effect | May 12, 2015


Having designed new employee onboarding and new hire orientation programs for clients across the...

Shape Your Service Culture With Inspiration From The U.S. Constitution

Mike Donnelly | May 6, 2015


The U.S. Constitution is a timeless culture-shaping guiding light for our nation.  Do you have a similar guiding light...

Service Culture Tip #2: Backstage Areas Fit For a Customer

Mike Donnelly | May 4, 2015

Kermit the Frog hanging out in his theater-what message does this backstage area send?

“Our people are our most valuable...

Service Culture Tip #1: Do You Care?

Donnelly Effect | April 30, 2015

It is impossible to create a thriving service culture unless the people within the culture are genuinely and authentically...

Are Bad Habits Hindering Your Service Culture?

Mike Donnelly | April 20, 2015

"How can I create a culture of service in my organization?"

When working with clients intent on improving customer loyalty,...

Customer Service Is NOT...

Mike Donnelly | April 14, 2015

"Customer service" is the ultimate buzzword. 

It conjures up various meanings in the minds of consumers, employees, board...

How to Sell Senior Leaders on Executing New Employee Orientation

Mike Donnelly | April 1, 2015

You see the value and benefit of world-class new employee orientation and onboarding for your organization. You know the...

Does Organizational Storytelling Replace Abstract Analysis?

Donnelly Effect | March 19, 2015

The greatest leaders in the world- religious, corporate, political, familial, educational, etc. capture the hearts and minds...

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