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Why You Should Welcome Difficult Conversations at Work and How to Learn from Them

Mike Donnelly | June 9, 2020

There’s no denying it has been a heavy year. But times of high stress and emotion are not unique to 2020. In these instances,...

[NEW VIDEO] LEADERSHIP GAME CHANGER: Welcoming Employees Back to Work After COVID-19

Mike Donnelly | April 6, 2020
There’s a glimmer of light at the end of the COVID-19 pandemic tunnel and now is the time for smart leaders to craft their...

How Customer Service Can Help Your Business Survive Coronavirus

Mike Donnelly | March 17, 2020
Just the word “CRISIS” spikes human emotion like few words in the English language. We know that when emotion is high, it...

REWARD AND RECOGNITION: All it Takes is a Little Effort

Mike Donnelly | January 28, 2020
I’ve got a bone to pick with the “certificate of achievement” -- you know, the fancy print-out paper personalized to...

Saving Signs Around the World...It's #NationalSaveASign Month

Mike Donnelly | November 21, 2019

It’s #NationalSaveASign Month!

One service-related concept we referenced a lot during my time as a leader at Walt Disney World...

Great Guest Service is a Continual Process [VIDEO]

Mike Donnelly | October 10, 2019
When it comes to customer experience, complacency can be a silent killer. On the flip side, continuous improvement generates...

From ME to WE: Generosity as a business strategy [video]

Mike Donnelly | September 10, 2019

What if instead of saying, “what can THEY do for ME?” we asked ourselves, “what can I do for THEM?”

As leaders, it’s time to...


Mike Donnelly | August 19, 2019
When it comes to who is serving them, your guests don’t know (and frankly, don’t care) whether that person is a contract...

Shaping Guest Experiences: Your Best Employees Are Your Greatest Asset

Mike Donnelly | June 26, 2019
Customer expectations are continuing to rise. When bombarded with countless businesses and brands all fighting for their...

Spark Customer Loyalty in Seconds: The Art of Efficient POS Transactions

Mike Donnelly | June 4, 2019
Modern day point of sale (POS) transactions take too long. Long gone are the days where you can walk into a store, pay for a...

Unlock the Magic!

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Donnelly Effect In Action


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