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A New Year’s Resolution That Benefits You, Too!

Mike Donnelly | January 10, 2017
While December is a time for reflection, January is a time for ACTION. Like many of you, I’m reflecting on the amazing...

First Comes Loyalty, Then Comes RESULTS!

Mike Donnelly | December 14, 2016
Have you ever been to the food court at the mall and noticed how long some of the lines are at the restaurant windows?  How...

Customer Experience is a Business Strategy

Mike Donnelly | June 24, 2014

If customer experience is not part of your strategy, what are you waiting for?

We’ve all been to the doctor’s office or...

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