3 Ways to Honor Your Employees During National Customer Service Week
Mike Donnelly
| September 28, 2021
“Why is My Job Important?” Key Messages to Facilitating an Inspired NEO
Mike Donnelly
| September 9, 2021
When planning a new employee orientation, it’s easy to get lost in the logistics – the employee passwords, the departmental...
Key Messages & Service Scripts: The Key to Helping Your Employees Create Memorable Interactions
Mike Donnelly
| July 8, 2021
Seven repetitions. Our brains only need to hear something seven times to remember it long-term.
So, when it comes to...
A Leader’s Role in Creating a Culture of Accountability
Mike Donnelly
| January 28, 2021
When leaders visualize their dream team, they envision an employee who takes control of their situation, a team that has pride...
Happy Holidays!
Mike Donnelly
| December 22, 2020
Wishing you a joyful holiday season & a Happy New Year!
Transform Employee Onboarding from a Process to an Experience
Mike Donnelly
| December 16, 2020
Establishing higher level engagement during new employee onboarding requires authentic connection. Here’s how to create it.
...
The Basic Levels of Employee Engagement: Where Do Your Employees Fall?
Mike Donnelly
| November 11, 2020
The 4 levels of engagement and how to recognize a highly engaged workforce
Engaged employees are the foundation of a high...
Spark #8: Plant the Seed of Loyalty with a Fond Farewell
Mike Donnelly
| June 29, 2017
Remember that old adage “If you can’t do something right, don’t do it at all”? If your employees aren’t committed to providing...
Spark #7: Stack The Deck: How To Create Awesome Arrivals
Mike Donnelly
| June 7, 2017
Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee...
Spark #6: Think Bigger! Service is Universal
Mike Donnelly
| May 11, 2017
Donnelly Effect delivers 17 in '17: 17 actionable SPARKS to ignite your team for better leadership, customer and employee...
